Job Overview
Full-Time | Hybrid | Toronto
Toro Toro is looking for a Marketing Operations Coordinator to bring structure, organization and follow-through to a fast-paced internal marketing team.
You’ll sit at the centre of day-to-day marketing operations - helping turn ideas into organized, properly executed work.
This role is ideal for someone who loves a great brand but gets equal satisfaction from a perfect tracker, a closed loop, a confirmed delivery date and a project that launches exactly when it is supposed to.
Founded in 2021, Toro Toro began with one idea - that sushi could be reimagined. Not confined to linen tables or plastic trays, but alive in motion - fast, fresh, and uncompromising.
Today, with 7 locations across the GTA and 1 in Calgary, we’ve become known for precision, design, and the details that make every experience feel considered. Rated “Toronto’s Prettiest Sushi Takeout Boxes” by BlogTO, Toro Toro continues to push what fast casual can look and feel like.
What You’ll OwnProject Management and Content Operations
- Translate projects into clear deliverables, owners and deadlines
- Follow up across internal and external teams to keep work moving
- Identify missing information, dependencies and risks before they affect a launch
- Maintain marketing calendars, production schedules and campaign trackers
- Source vendors and collect complete information including pricing, minimums, samples, production timelines, delivery dates, specifications and shelf life where applicable
- Coordinate quotes, approvals, purchase orders and deliveries
- Track packaging, signage, merchandise, print materials and marketing inventory
- Maintain vendor relationships and records
- Ensure samples and proofs are reviewed before deadlines are missed
- Coordinate content deliverables from photographers, designers and content producers, content creators
- Maintain an organized content library
CRM + Digital Marketing Operations
- Coordinate Toro Rewards communications, offers and program updates
- Build, schedule and QA email, SMS and push campaigns
- Manage customer service requests and coordinate customer recovery where needed
- Maintain customer records, requests and follow-ups within the CRM
- Support website, app, ordering platform and marketplace updates
- Maintain promotional and CRM calendars across key customer touchpoints
- QA promotional terms, offer dates, links, redemption rules and customer-facing copy
- Track recurring customer issues and feedback to identify opportunities for operational or marketing improvements
- Support customer segmentation and targeted CRM campaigns based on behaviour, frequency and engagement
Reporting + Administration
- Prepare recurring marketing and social reporting
- Organize invoices, quotes, campaign expenses and marketing documentation
- Maintain contact databases for creators, partners and community outreach
- Track outreach, gifting and campaign deliverables
- Support customer service administration and route issues appropriately
What We’re Looking For
- Exceptionally organized with strong attention to detail
- Comfortable managing multiple deadlines at once
- Naturally follows up without needing to be reminded
- Strong written communication and proofreading skills
- Familiar with Instagram, TikTok and modern digital marketing
- Comfortable working in Google Workspace, spreadsheets and project management tools
- Resourceful - you look for the missing information before someone has to ask
- Interested in food, culture, social media and what makes brands feel relevant
You’ll Be Great Here If…
You’re the person who notices the expiry date wasn’t provided, asks when something needs to be ordered before the deadline becomes a problem, confirms the final artwork before print and follows up on the email everyone else forgot about.
You don’t just complete tasks. You help make sure the entire machine runs properly.
Pay: $42,000.00-$48,000.00 per year
Benefits:
- Casual dress
- Flexible schedule
Application question(s):
- Do you like sushi?
- Where did Toro open its first location?
Work Location: Hybrid remote in Toronto, ON M4Y 2B2
