Position Summary:
We are seeking a professional and customer-focused Service Appointment Co-ordinator to join our automotive dealership team. The Service Appointment Co-ordinator acts as the primary communication link between customers and the service department. They manage the scheduling of maintenance and repairs, confirm bookings and send service reminders. This role requires a strong understanding of automotive systems, excellent communication skills, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
· Answer inbound calls and make outbound calls to schedule service appointments
· Assist customers with inquiries and provide a high level of service both over the phone and online
· Gather customer concerns, identify service needs, and communicate effectively with Service Advisors and Technicians
· Generate service appointments by following retention and business development programs
· Provide accurate estimates and communicate service details clearly to customers
· Conduct post‑service follow‑up calls to ensure customer satisfaction
· Maintain accurate customer records and document all interactions
· Support email and mail campaigns, including follow‑up with customers
· Stay up to date on manufacturer maintenance schedules, recalls, and service recommendations
Qualifications/Skills:
· Proven ability to deliver strong customer service and build relationships
· Motivated, organized, and able to manage multiple priorities in a fast‑paced environment
· Strong communication and interpersonal skills
· Attention to detail with the ability to document and manage customer interactions accurately
· Proficiency with MS Office and general computer systems
· Previous dealership experience and/or automotive knowledge is an asset
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
Work Location: In person
