Arcadia Academy of Music is looking for a friendly, organized, and enthusiastic Front Desk Administrator to join our Burlington team.
We are seeking a mature, dependable individual who enjoys working with children and families and is available to work a flexible Monday–Friday schedule from approximately 3:00 PM to 9:00 PM.
If you have exceptional interpersonal, communication, and administrative skills, along with a positive attitude, a professional appearance, and a knack for remembering names, we'd love to hear from you!
About the Position
As the first point of contact for our students and families, you'll play an important role in creating a welcoming and professional studio environment. This position combines customer service, administration, scheduling, office coordination, and light studio upkeep to ensure the daily operation of the music school runs smoothly.
Key Responsibilities
- Welcome students, parents, and visitors with a warm, friendly, and professional attitude.
- Answer calls, emails, and general inquiries regarding lessons, enrolment, scheduling, tuition, and payments.
- Manage student scheduling, attendance, and enrolment using our studio management software.
- Maintain accurate student records through data entry and administrative updates.
- Communicate with the Studio Manager regarding scheduling changes, student updates, and daily operations.
- Keep the daily lesson schedule accurate and up to date.
- Process payments and assist with enrolments and renewals.
- Maintain the cleanliness, organization, and presentation of the reception area, lesson rooms and common spaces.
- Perform light daily cleaning and sanitization to ensure the studio provides a safe, clean, and welcoming environment for students, families, and staff.
- Assist with recitals, events, and other administrative projects as required.
What We're Looking For
The ideal candidate is someone who enjoys creating order, thrives in a fast-paced environment, and genuinely enjoys working with children and families.
You will be successful in this role if you have:
- A warm, friendly, and welcoming personality that helps children and parents feel comfortable from the moment they walk through the door.
- Outstanding customer service and interpersonal skills.
- Strong organizational skills with excellent attention to detail.
- The ability to multitask and prioritize in a busy environment.
- Confidence working independently while also collaborating as part of a team.
- Excellent problem-solving skills and the ability to think proactively.
- A willingness to learn new software and adapt to new technology.
- Professional verbal and written communication skills.
- The ability to remain calm, organized, and positive during busy periods.
- A strong sense of pride in maintaining a clean, organized, and welcoming studio environment, including light daily cleaning and sanitization of reception, lesson rooms, and common areas.
Qualifications
- Previous experience in customer service, reception, administration, or office support is preferred.
- Strong computer skills and comfort learning new software.
- Excellent organizational and time management skills.
- Reliable transportation to and from our Burlington studio.
- Current Police Vulnerable Sector Check.
- Experience working with children, families and strong administrative skills is considered an asset.
Apply today and become part of the Arcadia Academy of Music team!
Job Type: Part-time
Pay: $19.00 per hour
Ability to commute/relocate:
- Burlington, ON L7M 4B8: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Administrative experience: 1 year (preferred)
Work Location: In person
