Must be available to work until midnight closing
JOB DESCRIPTION
POSITION TITLE: Front Store Supervisor
REPORTING TO (title): Assistant Front Store Manager or Front Store Manager
DATE PREPARED: July 2018
SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
Human Resources
Ensures cashier/merchandising staff comply with all store policies and operating
procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction
Loss Prevention
Ensures all loss prevention standards are implemented, manages daily cash office
inventory and cashier tracking, tracking sheets, PC Optimum procedures
Customer Service
Ensures store employees present proper image to the public in accordance with Uniform
Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
Answers enquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Promotes the CSI Survey
Merchandising
Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM
Monitors inventory level and informs AFSM/FSM
Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents
located on the In-Store Web
Maintains cleanliness and ensure washrooms are stock with proper items throughout the
shift ie. toilet paper/paper towel
General
Ensures standards of housekeeping and store image are maintained
Complies with all Health and Safety requirements: supervises employees to ensure
correct work procedures are followed, communicates hazard information and control
procedures, consults employees and provides feedback to management, cooperates with
Health and Safety committee or representative, holds accountable any employees
reporting to them.
May be asked to perform clerical and banking duties
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in
the store
Perform other duties as required including Cashier duties when necessary
Runs the end of day for the POS system
Responsible for opening and closing the store as per key holder duties (as required)
QUALIFICATIONS
Planning, Judgement and Decision Making
Independent thinking as it relates to organizing store
Problem solving is essential to ensure customer satisfaction
Plan work to maximize efficiency and minimize costs
Stock appropriate inventory levels
Experience
Customer service oriented
Computer literate
Organized
Efficient time management skills
Familiarity with retail business
Knowledge of products and supplies
Commitment to providing customer service
WORKING CONDITIONS
Ability to work flexible shifts which may include nights and weekends
PHYSICAL REQUIREMENTS
Ability to lift up to 50 pounds
Ability to climb ladder
The above statement reflects the general details considered necessary to describe the principal
functions and duties as required for proper evaluation of the job and shall not be construed as a detailed
description of all the work requirements that may be inherent in the job.
Part-time hours: 15-25 per week
Job Types: Part-time, Permanent
Salary: $14.50-$16.00 per hour
Benefits:
Experience:
- Retail: 1 year (Required)
- leadership: 1 year (Preferred)
Education:
- Secondary School (Required)
Work remotely: