Our Opening and Your Responsibilities
We are looking to hire a Customer Service Advocate for our Mississauga location. As a customer Service Advocate you will as the primary contact for contract customers within the service support team. You will ensure service delivery aligns with contracts, manage key customer relationships, drive process improvements, and support business growth and customer satisfaction. It also involves aspects of sales liaison, project management, and internal communication facilitation.
What You'll Do:
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Act as primary customer advocate and collaborate with business teams to improve performance and profitability.
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Analyze accounts, manage escalations, and lead corrective actions.
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Coordinate service delivery with third-party providers and internal teams.
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Prepare contract renewals, presentations, and financial analysis.
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Audit customer billings and payments to ensure accuracy.
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Address customer feedback and drive continuous improvement initiatives.
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Manage relationships between XRAY RECLAIM and channel partners to ensure seamless service.
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Lead special projects related to contract customers to enhance operational efficiency and satisfaction.
This position is an addition within our company.
METTLER TOLEDO uses artificial intelligence in our recruitment process to enhance job postings and streamline the screening and assessment of prospective candidates. Our team will then invite qualified applicants to participate in the interview process ensuring that human judgement guides our hiring decision.
What You Need to Succeed
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Bachelor’s degree in business, technical field, operations, logistics, or a related discipline preferred, but relevant work experience will also be considered
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Excellent customer service orientation, strong analytical and reasoning abilities, combined with robust project management and coordination capabilities
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Excellent communication skills (both verbal and written), possibly bilingual in French
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Assertiveness and confidence to manage client expectations and internal teams
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Reporting and analytical skills to monitor performance and trends
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Ability to work collaboratively with different departments
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Problem-solving skills, especially in managing supply chain or process delays
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Willing to work five days onsite at the Bolton office.
Our Offer to You
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Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment
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All the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
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Global market strength and worldwide leadership in weighing
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A brand name that is identified worldwide with precision, quality, and innovation
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Thousands of patents, design and innovation awards
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A commitment to extraordinary service on our state-of-the-art equipment
About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, sex, sexual orientation, gender identity, age, ethnic origin, disability, or any other characteristic protected by the Ontario Human Rights Code and the Employment Standards Act.
We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at [email protected] so we can discuss in confidence a suitable accommodation.
