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Job City :
Site :Position Status :
Permanent, Full time
Work Shift :
Work Schedule :Length of Assignment :Job description :
Ensures the service profitability and the work quality and improves field service operations support.
Develops employees and participates in the establishment of training schedules, coaching and other mechanisms to improve performance.
Manages the health and safety aspect of the team and implements applicable corrective and preventative measures.
Valids proactively the internal and external customer's satisfaction level based on the work performed by the technicians.
Achieves financial results.
Manages the establishment of the field's non corporate key performance goals (KPI).
Implements field process' continuous improvement actions.
Job Qualifications :
Diploma of Vocational Studies in Mechanic or Diploma of Collegial Studies in Engineering, Operation Management combined with 5 years experience in personnel management
Experience and/or knowledge in mechanics
Bilingualism (written and spoken)
Knowledge of MS Office software and of SAP
Ability to solve problems
Autonomous, availability and flexibility, leadership, teamwork and collaboration
Ability to work under pressure
Good knowledge of budget analysis as well as in operational process reengineering
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