Ad Operations Specialist, Bell Media
Toronto, ON
Req Id: 246926

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

The Bell Media team creates and delivers the best Canadian and international content across our digital media, television, radio, and out-of-home advertising platforms. We’re looking for innovative team players ready to take some of the most well-known entertainment brands in the country to the next level.

Building on the strengths of Bell Media content and brands, Bell Media Digital offers Canadians anywhere, anytime access to the best of news, sports and entertainment.

Featuring dynamic, interactive content and the best delivery infrastructure in the country, Bell Media Digital’s multimedia platforms include video online, websites, user-generated content sites, mobile content and video on demand.

As Ad Operations Specialist, you will serve as one of the primary day to day business contacts for the client and be responsible for customer questions, concerns and issue resolution. The specialist is expected to consistently provide excellent customer service to accounts, as well as represent the company to the client to ensure quality and satisfaction on both sides. In addition, the Ad Operations Specialist will build relationships with clients to encourage new and repeat business opportunities.

Job Duties/Accountabilities:
The Ad Operations Specialist manages and monitors digital campaigns, from initial briefing to campaign post-mortem, including, order entry, ad trafficking and creative management. To achieve this, the Specialist manages the fulfilment and optimization of campaigns in line with the customer’s requirements and expectations. In addition, the Specialist provides regular reports to the customer and the Account Executive on the delivery of the campaign.

The Ad Operations Specialist identifies opportunities within the account for up selling and cross selling and works closely with the Account Executive on proposals for new business. The Specialist is responsible for account optimization and increased Return on Investment (ROI) from the customer’s perspective.

On top of campaign management, the Ad Operations Specialist is working along team members on digital initiatives through variant tasks and projects.

Success in this role relies on the ability of the Ad Operations Specialist to build a reputation of “trusted advisor” within the business and to develop strong relationships with key contacts. Effective planning and organisational skills coupled with an ability to identify opportunities for new business / up selling are also keys to success.

Critical Qualifications/Competencies:
2 years experience in internet advertising (ad operations, media planning, media buying)
Proven track record in campaign management and optimisation
Responsible for all compliance on client deliverables and revenue
Trafficking and launching campaigns based on requested launch date
Testing and performing QA for advertising creative to ensure proper functionality within Bell Media network (major browsers, website interaction and functionality)
Send clients ad specifications based on their campaign and provide any assistance required to ensure creative meets with these specifications
Provide clients with reporting and any optimization suggestions
Monitoring online campaigns to ensure full delivery
Billing revisions
Ensures that client issues are dealt with in an efficient manner, informing the Account Executive and Managing Director of any problems that may arise
Works closely with the product and content team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
Ensures that all processes and procedures are completed, quality standards are met
Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
Participates in different digital initiatives through variant tasks and projects
Educated to degree level or equivalent

Preferred Qualifications/Competencies:
Time & Priority Management; highly skilled at prioritization and has strong organizational skills
Problem Solving and Decision Making under pressure
Customer Service
Agile Learner Agile Learner
Communicating and Influencing
Conflict Management
Building Relationships
High level of proficiency in Microsoft Excel, PowerPoint, Outlook, Ad Servers (DFP)
Motivated and has experience working in teams
Energy & Determination
Detail Oriented
Team Player
Integrity and Trust
Passion for Technology
Bilinguism in English and French (an asset)

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto
Application Deadline: 11/17/2019

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, ON, Toronto