Installation & Repair Technician
Telecon Inc
Edmonton, AB
Job Location:
Edmonton

State/Province:
Alberta
POSITION OVERVIEW

The Installation & Repair Technician is a dynamic position out of Edmonton, AB. The Installation & Repair Technician will be responsible for ensuring the installation and repair of Business and Residential services are responded to and processed in a timely manner with a professional approach to customer satisfaction.

RESPONSIBILITIES

At all times, the Installation & Repair Technician is responsible for the ensuring the health & safety of themselves and customers in an environmentally friendly manner
Responsible for installing residential and business voice, data &alarm services and applications; other installation and repair as assigned; voice, high speed internet, alarm and television services
Ensure customer expectations, through inquiries and requests, are met and exceeded with a high-level of service
Communicate accurate details regarding the progress of the installation & repair and applicable charges, as well as any issues that may arise, to customers
Promote all client products and services including up-selling when appropriate
Provide accurate information on all job statuses; communicating any delays to management and dispatch
Accountable for ensuring all prepared time sheets and expense reports are accurate and submitted on time
Follow all safety policies and initiatives and bring forth any recommendations; attend safety meetings as required
Other duties as assigned

REQUIREMENTS

Experience within the Telecommunications / Security industry an asset
Working knowledge of Copper and Fiber Infrastructure an asset
Read and interpret published work plans for installation purposes
Analytically and mechanically inclined; strong technical skills
Must have a valid driver’s license and able to provide an Drivers’ Abstract and be willing to travel
Must be willing and able to clear appropriate Security Licensing as per Provincial requirements

ADDITIONAL REQUIREMENTS

Customer focused both internally and externally; ability to handle both favorable and unfavorable customers; excellent verbal and written communication
Able to manipulate and climb ladders and poles
Ability to work well under pressure with tight timelines and frequent demanding deadlines

Ability to self-start and stay on task with minimal supervision; identify problems and situations and implement solutions or escalate as required
Commit to continuous learning; ability to learn and apply learned skills and complete and pass all related exams
Able to lift, carry and manipulate 75 lb extension ladder and climb poles with spurs
Must be willing and able to work various shifts as assigned (evenings, weekends & statutory holidays), based on business need
Must be willing to Travel
Ability to work independently in all weather conditions
ABOUT TELECON GROUP

Telecon Group is a team of seasoned, innovative Professionals who are passionate about their work, committed to delighting customers and for whom health and safety is a core value.

Telecon provides turnkey solutions for engineering, building, maintaining and repairing telecommunication networks that are underground, aerial, indoors and wireless. Over 3,250 passionate employees working across Canada provide design, installation, construction, verification and maintenance services for cabled and wireless networks.

Driven by a desire to be the industry leader, we are committed to offering turnkey solutions and targeted, dedicated, superior quality services, on time and on budget, to meet our customers’ needs and requirements.

Telecon Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.