Welcoming Streets Outreach Worker
Carea Community Health Centre
Oshawa, ON

Vacancy Posting

Position Title: Welcoming Streets Outreach Worker

Employment Status: 6-month contract with option for renewal

Hours of Work Schedule: 35 hours (1 FTE)

Salary Range: Annualized salary is commensurate on skills and experience, plus mandatory benefits including HOOPP. [Note: this is a unionized role and subject to impending collective agreement]

Position Reports To: Jeff Dart, Manager, Health Promotion & Community Development Services

Director: Kim Lepine, Director, Health Promotion & Community Development Services

Location: 115 Grassmere Ave., Oshawa; Will be required to provide services at all Carea sites (Oshawa, Whitby, Ajax and Pickering)

Organization – Quick Overview

Carea Community Health Centre is a recognized leader in redefining the experience of community-based health and wellness services. We provide access to high quality holistic and inclusive care that is responsive to the needs of the community and empowers individuals to enhance their own well-being. We hold these values equally: (1) Person Centered; (2) Inclusive; (3) Compassion; (4) Teamwork & Collaboration; and (5) Accountability & Reliability. These five core values embody who we are, how we work, and are fundamental to our culture. Every member of our team demonstrates their commitment to these core values in their everyday activities. These values steer our decision making, guide the delivery of care and services, and govern how we interact with our clients, partners, and each other. Carea will continue to focus on building its capacity to provide a full range of health and wellness services to clients of all-ages across Oshawa, Whitby, Ajax and Pickering.

Position Overview

The Welcoming Streets Outreach Worker position works in Oshawa’s downtown area to address concerns identified by business owners, and the public, about vulnerable and street-involved individuals who may be at risk. The Outreach Worker responds to situations that do not require police intervention, with the hope of preventing police involvement and facilitating more positive relationships between business owners and vulnerable individuals, and also ensuring that unsheltered individuals are linked with the services they could benefit from. In addition, this position focuses on building capacity among local business to be better equipped to handle concerns and building empathy about people that are vulnerable and living on the street.

This position will coordinate, design and deliver education and training sessions, provide support services and promote referrals to internal & external agencies.

Additionally, the Welcoming Streets Outreach Worker will collaborate within an interdisciplinary team of health professionals across the community network that influence the health environment targeted to clients, as well as within the Agency’s team structure, in support of goals that align with and achieve the Agency’s strategy, Mission, Vision and Values.

This program supports downtown business owners and vulnerable individuals in the area. Unsheltered individuals are often struggling with complex issues, such as poverty, mental health and addiction, homelessness, and who are disengaged from the health and social service system.

The Welcoming Streets initiative is the result of an innovative partnership between the City of Oshawa, the Downtown Oshawa Business Improvement Area (BIA), and Carea Community Health Centre.

Key Responsibilities:

Outreach Services

  • Deliver outreach services, including support, education and referrals in a variety of venues frequented by at-risk individuals in the downtown core, including parks, streets, businesses, libraries, and community agencies.
  • Respond to concerns identified by business owners, police, and the public by engaging vulnerable individuals providing support, counselling, de-escalation, and crisis intervention.
  • Develop coordinated care plans when appropriate.
  • Act as an advocate by aiding in accessing food, housing and financial assistance resources, as well as addictions and mental health supports.
  • Assist in the development, implementation and evaluation of the program

Supporting Downtown Businesses

  • Build and maintain relationships with businesses and services in Downtown Oshawa
  • Build and maintain community relationships with the Downtown Oshawa Business Improvement Area (BIA)
  • Visit targeted areas, such as downtown businesses, libraries, community services etc. to provide information about the program and encourage referrals.
  • Develop and deliver workshops to downtown businesses on related topics/concerns (i.e. addiction, stigma, harm reduction, basic de-escalation strategies) as needed
  • Participate on community committees as appropriate to support local strategies regarding addictions and mental health issues.
  • Participating in Steering Committee meetings as appropriate

Administration, Quality Improvement and Reporting

  • Document with Carea’s EMR, information regarding outreach contacts.
  • Complete Incident Reports as required.
  • Follow policies and standards regarding confidentiality and documentation.
  • Ensure all necessary reports are completed accurately and in a timely manner.
  • Attend relevant team meetings and planning activities.
  • Participate in quality improvement and evaluation activities.
  • Work with the health and safety guidelines provided by the agency, which includes annual mandatory training requirements.

Other duties within scope of this position include:

  • * Assists, as assigned, in the orientation, training and mentoring of new staff on the team.
  • * Consults regularly with local agencies or community resources concerning resource development and program planning which is pertinent to the population served.
  • * Adheres to and applies organization-wide policies and practices in support of organizational health and performances.
  • * Adheres to and applies established compliance measures within legislative requirements and equity principles (e.g., AODA, Human Rights Code, and Ontario Employment Standards).
  • * Champions and supports Employee Engagement efforts and initiatives.
  • * Ensures scope of duties/accountabilities adheres to established Health & Safety program, policies and procedures.
  • * Other duties as assigned by the manager and the director.

Key Qualifications

  • Post secondary degree in Social Work, Psychology, Social Sciences or equivalent is required. A diploma in Social Service Work (SSW) or related field of study with combined work experience will be considered.
  • Graduate certificate in Addictions and Mental Health is an asset.
  • At least two (2) years of experience in working in a community setting, specifically with street involved populations is required.
  • Demonstrated ability to work with marginalized and culturally diverse populations, including those with chemical dependency, mental illness and HIV positive.
  • Screening, intake, assessment and crisis intervention skills.
  • Thorough knowledge and experience of assigned client population, relevant program/services, harm reduction, health education and peer support models.
  • Strong knowledge of issues affecting marginalized communities and relevant vulnerable sector clients.
  • Experience working with diverse agencies and working successfully in partnership with these agencies.
  • Working knowledge of the local health and social service sector, government programs and current legislation that may affect clients.
  • Demonstrated ability to work under pressure, to anticipate potential problems/conflicts and take appropriate actions and to meet deadlines.
  • Excellent interpersonal, presentation, and communication skills.
  • Demonstrated ability to work independently and as a team member within an evolving role in a multi-disciplinary environment.
  • Excellent advocacy and negotiation skills.
  • Strong commitment to health promotion, community development and adult education.
  • Excellent knowledge of MS computer applications and other office related software.
  • Must be able to work in a variety of social and physical settings.
  • Available to work some evening shifts.
  • Valid driver’s license is required.

Key Attributes include: Demonstrated Minimum Attributes core to the Agency: Service oriented, Initiative, results oriented, flexible/adaptable, collaborative, effective communication skills, team player, ability to manage risk within one’s responsibility & accountability, ability to take accountability. In addition, the following are the role-specific attributes: Conceptual thinker; efficient, alliance builder, creative & innovative thinker, analytical/systematic, empathic, and crisis management skills.

Working Conditions – Physical/Sensory/ Mental Demands Analysis:

Working Conditions – Physical/Sensory/ Mental Demands Analysis:

  • * Required to travel regularly within Oshawa using own vehicle.
  • * May experience stress due to regular interaction with clients in crisis.
  • * May be exposed to illness and unsanitary conditions in which established H&S protocols must be adhered to at all times.
  • * May be in contact with individuals and families in crisis as a result of mental health issues, substance use and/or not attentive to personal health and safety for themselves.
  • * Regular interaction and collaborative work with cross-disciplinary colleagues and community care partners.
  • * Must monitor their own time and stress levels to ensure that they are able to effectively assist clients.
  • * Must be able to work in a variety of social and physical settings including walking on uneven surfaces and through inclement weather.

Application Process:

1) If you are interested in being considered for this position, please submit cover letter and resume outlining your qualifications and expectations by email to recruiting @careachc.ca on or before September 20, 2019.

2) While we thank all applicants for their interest in applying, only those qualified and considered for interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.

3) All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.

4) All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).

Carea is committed to fostering a positive and progressive workforce that is representative of the communities we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Carea’s policies on accommodation, a request for accommodation will be accepted as part of the recruitment/hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

If you have accessibility needs and require alternate formats or other accommodations please contact Paula Carter, Resource Development and Communications Manager at 905-723-0036, extension 1229, or by email to pcarter @careachc.ca . Carea Community Health Centre and staff are dedicated to creating an inclusive environment that welcomes diversity. Every One Matters! Every One is Welcome!

Job Types: Full-time, Contract