Think Outside the Box!
A company that embraces CHANGE while enhancing EVERYONE’S journey.
About SmartStop Self Storage
SmartStop Storage Advisors, LLC/Strategic PM Canada, ULC, doing business as SmartStop® Self Storage is a diversified real estate company in the self-storage industry, operating in three provinces in Canada and 22 states in the U.S. In addition, SmartStop Self Storage was awarded: Newsweek’s Best Customer Service among Storage Center companies three years in a row 2021, 2022 & 2023, and Reputation’s 800 Award in 2023. Come join a winning team!
District Manager Job Summary
Reporting to the Regional Manager, the District Manager will oversee and coordinate all actives for each self-storage store within a specified region.
We’re looking for a self-driven, self-aware, leader who is devoted to inspiring and motivating their team and providing exceptional customer service.
Essential Job Functions and Responsibilities
- Coordinates and manages all operational issues at each store within the designated district in accordance with the Company’s policies and procedures.
- Manages and directs the day-to-day reservations/rentals, delinquent tenant management and maintenance activities for each store within the district.
- Monitors each property performance and effects operational changes to achieve district goals.
- Ensures timely implementation and ongoing adherence to all regional and corporate initiatives for marketing, operational and business programs.
- Ensures that all self-storage facilities within the designated district are performing within the annual budgets and that each store achieves or exceeds the budgeted Net Operating Income.
- Ensures that each self-storage facility is maintained to ensure that maximum curb appeal is maintained and that the facility provides customers with a clean, safe, dry and attractive environment to store their belongings.
- Hires, trains, motivates and mentors all store employees within the designated district.
- Organizes and oversees the schedules and performance of all store employees with the designated district, ensuring each store is properly staffed and operating during business hours.
- Handles discipline and terminations of store employees in accordance with company policies.
- Performs other related duties as assigned.
Qualifications Needed
- Bachelor’s degree in Business, Marketing, Finance, or related field preferred; OR
- Demonstrated leadership in building, developing and retaining high-performing teams of hourly employees in a retail, service or related industry.
- Proven track record of first-class performance.
- Exceptional communication and time management skills.
- Passion for customer service excellence and coaching staff.
- Proficient in Microsoft Office Suite and other related software.
Benefits
- Competitive salary
- Attainable Bonuses
- Paid health insurance
- Ample paid time off
- Generous holiday schedule
- Employee assistance program
- Paid employee referral program
- Working with Outstanding co-workers!
Diversity
SmartStop® Self Storage, is committed to diversity, equity and inclusion. We believe in fostering an environment of inclusion, and seek contributors from all backgrounds to join our dynamic team.
Lead Together!
