This is an 18-month temporary opportunity
The Technology Department is responsible for developing technology solutions that contribute to the achievement of BCI’s mission and long-term goals. The department manages the Corporation’s business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology-related directives and conducting disaster recovery planning to minimize risk to the Corporation’s delivery of investment services.
Reporting to the Manager, Corporate Applications, the Business Analyst is responsible for researching business requirements across BCI and managing the design and implementation of IT solutions, focusing on sustainment, enhancement, agile principles and continual delivery. The Business Analyst consults with staff at all levels and in all departments of the Corporation and works closely with other IT professionals and external suppliers to deliver results.
Bachelor’s degree in business, computer information systems, management information systems, computer science or related field
A minimum of 3+ years working in IT sustainment or operational support roles, preferably in a financial services environment such as banking, pension funds, mutual funds, insurance, etc.
A minimum of 2+ years experience with Agile methodology (Scrum, Kanban) and DevOps practices
Demonstrated proficiency in Atlassian JIRA and Confluence
1+ years using and supporting the ServiceNow suite
Experience working with a broad range of diverse and complicated business units and the ability to influence stakeholders while effecting business change
Proven ability to understand complex technical requirements while communicating detailed business solutions to technology teams
Experience in business analysis, process modeling, data modeling, and project management
Collaborates with IT and business teams, driving operational excellence, and striving for continuous improvement
Experience working within diverse technical teams with a strong ability to effectively influence at all levels of the organization
Proven organizational skills while working across organizational boundaries and reporting lines – ability to work in an agile or matrix environment as required
Successful completion of the CFA Claritas Program or Canadian Securities Course
PMP, CBAP, or other recognized certifications in project management and business analysis
Participate in a Scrum to coordinate user stories and tasks in support of Product Owners
Identifies and documents business situations that would benefit from technology and/or business process improvements/enhancements.
Documents changes to procedures, applications, and data stores using standard tools and templates.
Conducts business analysis sessions with clients – translates business needs into technical specifications employing workflow diagrams, data analysis and joint application reviews
Diagnoses business problems to find opportunities for improvement and researches solutions.
Plans system enhancements and operational improvements – estimates initial and ongoing costs for purchase, development and enhancement of business applications; perform quality analysis; creates schedules; and recommends optimum use of internal and external resources
Ensures compliance with BCI methodologies and technical standards, performs quality assurance checks and post-implementation reviews
Develops and implements new business procedures – identifies inputs and outputs, represents processes and data flows in graphic and narrative form
Acts as “change agent,” encouraging and advising clients on how to streamline and automate business processes
Provides or arranges training on new procedures and applications functionality
Undertakes special projects or assignments as required
Performs other related duties as required
Effective performers clearly and articulately convey technical and other information both orally and in writing to others in a manner appropriate to the listener. They write clearly, accurately and concisely, composing project, technical and other required documentation as required.
Effective performers possess a high inner work standard and shows pride in their work. They consistently strive to ensure work is complete within deadlines and that all work performed is of a high quality.
Effective performers are skilled at directing, persuading, and motivating others. They are able to flex their style to direct, collaborate, or empower as the situation requires. They have established a personal power base built on mutual trust, fairness, and honesty.
Organization & Planning
Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They follow through on tasks to ensure changes in technology are communicated effectively.
Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement, and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.
Establishes and proactively maintains a broad network of relationships (e.g., colleagues, co-workers, vendors, suppliers, etc.). They value these relationships and work effectively across the organization by maintaining positive working relationships with peers and others.
Effective performers are adaptable. They embrace needed change and modify their behaviour when appropriate to achieve organizational objectives. They are effective in the face of ambiguity. They understand and use change management techniques to help ensure smooth transitions.