Credit & Collections Manager
Finning Canada
Edmonton, AB
Working from our Finning Head Office, the Credit and Collections Manager will provide expertise and guidance to a team of credit representatives in Edmonton. You will be responsible for the sound management of the Company’s accounts receivable, including the application of approved credit and collection policies.

You will play a key role in looking for ways to participate in projects that improve the efficiency of our credit process, bring clarity to or update our policies and procedures while enhancing and automating processes.

Your passion for enhancing the customer experience guarantees that we provide credit solutions that serve the best interest of both the company and our clients.

If this is speaking to your experience and expertise, we would love to hear from you!

Job Description:Major Job Functions:
Lead and manage a team of credit and collections professionals (3 direct and 15 indirect reports)
Responsible for collection of the company’s accounts receivable and monitoring overall credit risk with the goal to maximize sales and minimize bad debts
Designs and implements processes to improve cash flow and effective management of Ageing of Receivables, DSO and Bad Debt
Assist in the development, implementation and maintenance of systems, processes and policies to adapt to changes in business requirements, as well as to enhance functionality, flexibility, scalability, and efficiency
Planning, evaluating, implementing and continuously improving all aspects of credit & collection functions and processes
Develop and maintain procedural and training documentation for all credit and collections processes
Collaborates with multiple levels of management and various business segments including Finance, Sales, Operations and Information Technology
Support cash flow forecasting and budgeting
Prepare consolidated ageing and KPI reporting
Determine accounts to write off as bad debt or uncollectible
Monthly review of interest revenue to ensure compliance with accounting revenue recognition standards
Instruct monthly re-class of customer with net credit position
Review and support credit card fees negotiation
Support Audit Committee presentation (high risk customers dashboard)
Lead Financial Audit relating to customers, receivable, payments
Manage credit department cost center budget and spending
Review and approve credit line for new and existing trade customers based on financial condition, payment history, trade input, credit ratings, bank relationship, sales input, and other risk factors
Review payment terms compliance to ensure company’s directives are adhered to
Work with business to support risk management of high credit limit projects
Review monthly, quarterly and annual credit review and order releases
Provide oversight and guidance to ensure customer accounts are created with proper business reasons and documentation
Provide oversight and control of cash accounts and payments
Improve the credit limit review and recommendation process
Oversee the management to drive risk and days in receivables reductions and measure progress
Review ageing and collection efforts with Business Managers (VP, GM and Branch Managers)
Design and implement processes to improve cash flow and reduce receivables
Oversight and management of larger and higher risk customer accounts with Commercial Directors
Oversee third party collection agencies, internal and external legal counsel to continue collection effort
Resolve unpaid claims by taking appropriate actions to recover loss revenue within the legal system by seeking court judgments, making court appearances, and performing any follow-up measures available
Manage the partnership with Citibank and CAT commercial cards to improve small account collections

Specific Skills & Knowledge:
Strong ERP system knowledge to enhance functionality and process improvement
Strong communication, analytical, negotiation and decision-making skills
Strong leadership and coaching skills
Strong analytical skills, ability to draw conclusions, and present to all levels of the organization
Strong process design abilities
Strong organizational skills
Advanced general accounting knowledge
Sound understanding of business processes and interrelationships of different business functions
Corporate governance issues and operational needs
Good knowledge of accounting systems and processes

Education & Experience:
Bachelor’s degree in Accounting or Business Administration, or equivalent business experience
Preference will be given to candidates with the CCP, CPA (CMA, CGA) designation
Seven or more years of credit/collections and accounting/reporting experiences
Five or more years of directing and managing people

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.