How you will make an impact:
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.
As a Call Centre Operator, you will be:
- Answer the telephone, respond to customer emails, and provide general assistance to customers
- Enter and submit information relating to facilities maintenance, space planning and other requests
- Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
- Basic Microsoft Excel reporting
About you:
- Strong communication skills (verbal and written)
- Excellent telephone etiquette and listening skills
- Proficient in Microsoft Office: Word, Excel, Outlook
- Detail oriented
- Experience working in a call center environment before is an asset
- Ability to provide outstanding customer service to the client
Required
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Preferred
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Leader: Inspires teammates to follow them
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
