Company Overview
Inchol Solutions is a leading company in the Information Technology sector, dedicated to providing innovative software solutions and exceptional technical support. Our mission is to empower businesses with reliable and cutting-edge technology services while fostering a collaborative and growth-oriented culture.
About the Role
This role is ideal for someone who has experience in customer service, client communication, technical support, video cameras, photo cameras, networking, and general organization. The successful candidate should be comfortable supporting clients in a fast-paced environment, troubleshooting technical issues, working live events, and helping teams stay organized before, during, and after events.
You will help with customer service, technical troubleshooting, event preparation, media workflows, equipment support, documentation, live event support, and general support operations.
Location:
Coquitlam and surrounding areas with 30 minutes commute time
Schedule:
Monday to Friday, with flexibility required for shift changes, early mornings, evenings, weekends, live events, and travel during busy event periods
Responsibilities
- Providing professional support to clients, event directors, staff, and team members
- Communicating clearly through phone, email, chat, and internal support channels
- Troubleshooting video, photo, audio, networking, and computer-related issues
- Supporting media teams and event staff before, during, and after events
- Working at live events when required, including providing on-site support, assisting with setup, operating or supporting media workflows, troubleshooting issues, and helping ensure event operations run smoothly
- Helping set up, test, and organize cameras, laptops, networking equipment, and related media gear
- Reviewing event workflows and making sure proper procedures are followed
- Keeping support notes, equipment details, and event documentation organized
- Assisting with training, onboarding, and quality control
- Helping identify issues early and reporting them clearly to management
- Supporting weekend events when required during busy periods
Qualifications
- Strong customer service experience
- Ability to deal with clients in a professional and respectful manner
- Experience with video cameras, photo cameras, or live event media equipment
- Basic knowledge of computer networking, including routers, switches, Ethernet, Wi-Fi, and connection troubleshooting
- Strong computer skills, especially with Windows laptops and general software troubleshooting
- Excellent communication and organization skills
- Strong attention to detail
- Ability to stay calm and professional under pressure
- Ability to follow checklists, procedures, and event instructions
- Ability to work independently and solve problems
- Willingness to learn DanceComp Genie systems, workflows, and procedures
- Flexibility to change work shifts and work weekends when required
- Ability and willingness to work live events and travel across Canada when required for events, training, or on-site
Pay: $42,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
