Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
A career within Scotia Digital Business Operations Office in Toronto, Ontario Canada, will provide you with the opportunity to optimize key elements of Scotia Digital operations ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.
The Sr. Business Operations Manager will play a key role in ensuring that Scotia Digital Operations “Commitment to Staff” portfolio meets its objectives on time. Supporting the Director, Business Operations, the successful candidate will be responsible for contributing to the overall success of the Operations model by providing strategic and tactical operational direction that support Scotia Digital efforts and goals.
Is this role right for you?
Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Lead a team of Office Managers to run the Scotia Digital space under a customer experience lens for staff, visitors, and partners, including planning and execution of a sound Hybrid Work Model for Scotia Digital
Lead a team of Executive Assistants to provide Scotia Digital Leadership support
Develop and lead Diversity, Equity and Inclusion programs designed for Scotia Digital to meet its DEI goals
Translate business and client needs into requirements for the team; remove barriers and manage conflict
Plan and lead the end to end delivery of significant operational programs and initiatives
Establish service benchmarks and monitor timeliness of service, client satisfaction and ensure team effectiveness and results
Ensure first class service is delivered to all Scotia Digital stakeholders
Ensure all essential procedures are documented and communicated, including creating new procedures and updating existing procedures/processes as they evolve
Review and ensure appropriate controls and tracking are in place for key operational metrics
Report on key operational metrics, provide insights and recommend courses of action to the VP of Operations and SD Leadership
Confirm processes are in place to address and resolve all issues/concerns/complaints within the portfolio, and are in alignment with our Operational model and Scotia Digital leadership
Identify continuous improvement opportunities and recommend changes to improve overall productivity and effectiveness of Scotia Digital
Support the realization of Digital culture through operational programs which reinforce desired cultural outcomes
Propose solutions to complex, multi-faceted problems to meet the operations, product, and technology function leadership needs by applying an agile mind-set that is constantly focused on delivering value quickly based on strategic priorities
Deliver high quality work that meets expectations for timeliness, accuracy and completeness including developing implementation strategies, monitoring progress against planned objectives, and securing co-operation from stakeholders.
Do you have the skills that will enable you to succeed?
Degree in Business, Management, Operations with a minimum of 5 years of relevant working experience in leading a team preferably in the financial industry.
Experience leading a team preferable in the administration and operations area
Thorough knowledge of people performance management techniques
Good interpersonal and communication skills, and exercise diplomacy and judgement, to effectively work with end users and other stakeholders from other areas of the bank
Working ability to manage several priorities simultaneously which will include the delegation of assignments and follow-up with staff
Working knowledge of Bank accounting, controls, Organization and Structure
Working knowledge of Business Continuity Plan and Compliance Reporting requirements.
Thorough knowledge of Microsoft Office Suite applications
What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
We provide you with the tools and technology needed to create meaningful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
Dress codes don't apply here:
being comfortable does
Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *
- Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.
Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.