Patient Care Coordinator – Red Deer, Alberta
Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Red Deer team.
This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.
What You’ll Do
As a Patient Care Coordinator, you'll be an important part of our patients' care journey while helping ensure our clinic operates efficiently each day.
Responsibilities include:
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Welcome patients, assist with purchases, book appointments, and answer general therapy inquiries
- Answer phones and faxes, distribute correspondence, and support general office operations
- Manage incoming referrals and maintain accurate patient documentation within our Electronic Medical Record (EMR) system
- Make re-supply calls to existing patients and support ongoing patient relationships
- Process payments, assist with purchases, and support inventory management
- Submit and manage Alberta Aids to Daily Living (AADL) funding applications for multiple offices
- Bill private insurance companies and government agencies while maintaining accurate payment records
- Follow up on outstanding balances and support accounts receivable
- Assist with initial home oxygen set-ups, including equipment preparation and patient education
- Assist with CPAP set-ups, patient education, and troubleshooting therapy equipment and supplies
- Build and maintain relationships with referral sources
- Support social media initiatives, patient experience programs, and clinic marketing materials
- Participate in the on-call rotation as required
What We’re Looking For
We're looking for someone who enjoys helping people, takes pride in providing excellent customer service, and thrives in a busy environment.
Qualifications:-
High school diploma required; college degree in administration or equivalent is an asset
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Previous experience in customer service, administration, reception, healthcare, or another patient-facing role is considered an asset
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AADL billing experience and familiarity with their online system is preferred
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Healthcare licensing (RN/RPN) is a plus — but not required; we welcome all applicants
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Sales support or merchandising experience is considered an asset
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Professional, friendly manner with strong customer service values
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Excellent organizational skills and sharp attention to detail
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Strong written and verbal communication skills
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Comfortable using Microsoft Office and learning new software systems
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Strong problem-solving skills with the ability to prioritize multiple responsibilities
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Comfortable lifting and moving equipment up to 50 lbs
Why Join Avant Respiratory?-
Full training provided
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Competitive compensation
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Comprehensive benefits package
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RRSP matching program
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Opportunities for career growth and development
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Meaningful work that helps improve patients' quality of life
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Supportive and collaborative team environment
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Monday-Friday schedule
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Excellent work/life balance
Job Details:-
Schedule: Monday to Friday, 40 hours per week, plus participation in an on-call rotation
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Job Type: Full-time, Permanent
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Pay: Starting at $23.00 per hour, based on experience
Benefits-
Extended Health Care
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Dental Care
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Vision Care
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Life Insurance
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Disability Insurance
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RRSP Matching
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Paid Vacation
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Paid Sick Time
If you're looking for a rewarding career where you can make a difference in patients' lives while continuing to grow professionally, we'd love to hear from you.
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