Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto and Montreal that has been in the Canadian marketplace for over 30 years. Our focus is on exceeding our customer’s expectations by providing exceptional customer service backed by extensive product knowledge and experience. We believe that people come first, everyone has strengths, and work should be inspiring, challenging, and fun.
When we opened our doors in 1985, we specialized in residential and multi-family mortgage products and providing short and long term guaranteed investment products. Since then, we have significantly grown our team and product lines to provide innovative solutions for our customers, backed by years of industry expertise and rates, which are among the best in Canada.
About this Job:
We are seeking a highly motivated and skilled Digital Enablement Sales and Program Manager to support new business and sales activity and manage new digital enablement programs. Digital Enablement Program activities include, preparing sales proposals, vendor relations, working closely with DE clients, understanding and implementing regulatory and card association rules and regulations; monitoring of sales, partner performance, fraudulent and chargeback transaction activity and the planning and execution of marketing promotions activity for programs as required.
Job specific skills
Proven financial and modeling skills
Excellent Interpersonal and communication skills
Sounds like you? Here's what you'll need to demonstrate:
Respond to inbound DE and card issuing inquiries
Conduct due diligence and outbound calls to identified prospects for new programs
Prepare card proposals for presentation to prospects
Understand and articulate the DE products and services’ value proposition
Liaise with Processors, and Network Partners and internal operations, finance, legal and technical teams
Work closely with DE clients and be their internal champion, assist with new growth opportunities and introduce new products/service offerings
Report on sales activity, manage card design and production, card inventory and distribution for managed programs
Manage third party service providers, mainly call centre, processors, card fulfillment/ manufacturers, KYC vendors, etc.
Collaborate with the client and internal project manager to develop and deliver all project related documents (project plan, meeting agendas and minutes, product and program requirements, payment network forms, card artwork, product terms and conditions, product collateral etc.)
Work with and support clients, assist with new growth opportunities and introduce new products/service offerings
Monitor implementation of programs to ensure success, while escalating any issues
Monitor and track program KPIs, including but not limited to sales, revenues, chargeback, fraud.
Review product materials (card artwork, card carrier, secure packaging, cardholder agreement, etc.) for compliance with payment network rules in conjunction with internal operations team
Make recommendations on potential opportunities to improve internal processes and procedures
Other duties as required.
If you are interested in joining our dynamic team, please submit your resume today.
Excellent Customer Service
Exceptional Organizational Skills
Excellent Time Management
Ability to Prioritize
Excellent Ability to Analyze Data
Excellent Written Communication
Excellent Verbal Communicator
Post Secondary Diploma or relevant discipline or a combination of experience
5 years: Minimum 5 years’ experience in a similar role within the Financial Services, preferably in Card Services or Issuing Services
Excellent analytical ability, with strong attention to details
Self-starter, with the ability to work independently and in a team environment
Proficient in the use of Microsoft Project, Visio, Word and Excel
Experience working with fintechs is a strong asset
Experience testing software applications is a strong asset
French language skills a strong asset