Program Coordinator – Retreats Specialist

Muskoka Woods
Rosseau, ON

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Job details

Full-time

Benefits

Flexible schedule

Skills

Facilitation
Serving
Computer operation
Work with children and youth (Client populations)
Dishwashing
Coaching
Post-secondary education
Public speaking
Client services
Staff training
Program coordination
Customer service orientation
Shovels
Computer skills
Customer support
Working with children and youth
Training & development
Client consultation
Guest services
Leadership
Communication skills
Facilities maintenance
Team coordination
Camp experience
Event logistics coordination

Full job description

Company Mission

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. We are located on the shores of beautiful Lake Rosseau and specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Job Purpose

The Program Coordinator (Retreats Specialist) plays a key role in delivering life-changing experiences for our guests. This position focuses on the leadership, planning, and execution of group-specific programming, including Leadership Experiences (LXs), recreational activities, facility preparation, and resource management. The Program Coordinator ensures programs are delivered with excellence, while maintaining a high standard of customer service and guest care.

Key Areas of Responsibility

Group Programming Responsibilities

Plan, oversee, and deliver high-quality group programs, including recreational activities and special events.
Coordinate training and execution of group activities, and seek feedback for continuous improvement.
Maintain group meeting spaces to ensure they are clean, organized, and guest-ready.
Manage the guest arrival process to ensure a smooth and welcoming experience.

Leadership Experiences (LXs) Facilitation

Deliver Leadership Experiences (LXs) for student and adult groups with professionalism and energy.
Prepare and maintain all supplies and equipment needed for leadership programming.
Consult with guests to understand their goals and customize experiences to meet their needs.
Provide coaching and support to seasonal staff to strengthen their facilitation skills.

Facility and Resources Management

Oversee the upkeep and readiness of The Leadership Studio, CEO Lodge, Ferndale dining hall, and associated spaces.
Organize inspections, cleaning, and maintenance of buildings, equipment, and grounds.
Coordinate with Housekeeping, Maintenance, and Production teams to ensure all spaces meet guest standards.
Support transitions between seasonal operations and assist with summer leadership programs and events.
Serve and lead Class-A meals as needed

Program Team Responsibilities

Assist in delivering an excellent guest experience through clear communication, customer service, and problem-solving
Support itinerary planning, review, and coordination for visiting groups
Serve as a resource for seasonal staff training and leadership development
Participate in and be present for seasonal staff training
Take one on-call night per week, providing emergency support for guests on site
Build strong relationships with staff, encouraging growth and development
Maintain guest information and group logistics through CampBrain and other systems

Other Responsibilities

Work cross-departmentally (Maintenance, Kitchen, Housekeeping, Summer) as needed (ex. doing dishes, shovelling snow, cleaning accommodations)
Participate in meetings as required
Participate in all corporate events including Town Halls, the Arboretum, and the annual Staff Retreat
Engage in ongoing personal and professional development
Attend weekly Cadence services and lead a small group
Weekly check-ins with one-to-ones
Flexible work hours are required based on guest bookings (mainly Wednesday – Sunday)

Qualifications/Experience Required

Post-secondary education or equivalent experience (Education or a related field preferred)
2–3 years experience working with youth in a camping, outdoor education, or similar setting
Experience facilitating or public speaking is an asset
Customer service experience is an asset

Skills & Abilities Required

Strong facilitation and public speaking skills.
Excellent communication skills, both verbal and written.
Highly organized with strong attention to detail.
Confident, positive, and solutions-oriented in a guest-facing environment.
Flexible, adaptable, and able to balance multiple priorities.
Strong interpersonal skills with the ability to lead and work as part of a team.
Committed to continuous learning and open to feedback.
Passion for youth ministry, the camping industry and leadership development
Personal values that match Muskoka Woods’ Core Values and Core Leaves

Essential Functions Required

Ability to physically navigate camp setting
Ability to speak to large groups, use a computer, and perform physical tasks
Ability to work flexible hours based on guest needs
Occasional travel to the Greater Toronto Area for meetings (6–10 times per year)

Salary Range

$35,800 to $39,000 per year including room and board.

Please note: Travel to the Greater Toronto Area for meetings will be required approximately 6 to 10 times throughout the year.

Please note: Muskoka Woods is committed to fostering an inclusive workplace where all employees are treated with respect and dignity, and are provided with equal opportunity for success. MW encourages all qualified candidates to apply. If you require accommodations to participate in the hiring process, please inform us by calling 705-732-4373 or by email at [email protected]. All inquiries will be handled with strict confidence.

Apply to this job by submitting your cover letter and resume to [email protected] or by clicking on the button

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