Department Manager - Regina East
Canadian Tire
Regina, SK
Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:
As a member of the store's Management Team, the Department Manager contributes to the success of the store by communicating the business objectives of the store to his/her team. The Department Manager is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.

Main Responsibilities and Tasks:
  • Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
  • Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
  • Leads by example and consistently delivers an excellent customer experience.
  • Implements and follows store policies and procedures that deliver a high-quality customer experience.
  • Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
  • Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
  • Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
  • Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
  • Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
  • Assists in selecting and orientating new employees, store opening and closing responsibilities.
  • Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
  • Addresses issues and conflicts in a timely manner.
Requirements:
  • Experience in retail sales, execution and operations.
  • Good working knowledge of department products and functions.
  • Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
  • Ability to operate a cash register is an asset.
  • Experience in a Canadian Tire store is considered an asset.
  • Results-oriented individual who thrives on achieving challenging goals.
  • Ability to serve customers in a professional manner and to inspire their confidence and trust.
  • Ability to lead and manage a team to achieve common goals in a fast-paced environment.
  • Effective written and oral communication skills.
  • Ability to motivate and coach others as well as provide feedback.
  • Ability to plan, organize, delegate and follow up on team's activities and projects.
  • Ability to find solutions to problems and make decisions.
  • Ability to multitask, adapt and cope with challenging situations.
More about the position:
Potential Career Opportunities

  • Next levels: Store Manager and General Manager.
Physical Demands and Working Conditions

  • Standing/walking for 8 hours.
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".
Our offering includes

  • Competitive compensation and benefit package
  • Potential for Profit Sharing
  • Employee Shopping Discounts
  • Flexible work hours
  • Learning and Development opportunities
  • Scholarships
  • Reward and Recognition Program
  • A culture of performance & accountability
  • A supportive and positive team environment
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

  • Employment Verification
We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.