London Drugs is seeking innovative, customer focused people to join our team! The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front line point of contact to our internal customers and partners, the Response Centre Specialist will professionally and efficiently respond to incidents and ensure that documentation is complete and meets established protocols.
The RCS will proactively seek out potential loss situations or threats, communicate with stakeholders, so that appropriate preventative steps can be taken. The RCS may also be required to work additional shifts at the store level as a Loss Prevention Officer I. Responsibilities and Primary Functions
Protect all company assets and reduce losses.
Remote monitoring of designated company locations•
Provide dispatch information to emergency responders as appropriate.
Provide support to our internal customers• Prepare incident reports and evidence packages to meet both
Prepare incident reports and evidence packages to meet both companies and required legal standard
Conduct daily assigned compliance audits
Conduct telephone interviews.
QualificationsEducation & Experience:
Possess a current provincial security worker license with a security guard or security monitor designation. ( i.e. BST training)
First Aid & W.H.I.M.I.S. training
Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control etc).
Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.
Working knowledge of retail loss prevention and security practices.
Education in the areas of criminology, emergency management, justice or security management is an asset.
Skills & Abilities
Ability to adhere to business phone etiquette while ensuring a positive customer experience.
Ability to maintain professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.
Ability to work independently in a varied and demanding environment while maintaining objectivity.
Strong time management, organizational & prioritization skills.
Ability to maintain confidentiality of all company information, procedures, facilities systems and investigations
Ability to interview, gain relevant information in a non- confrontational manner
We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Company matched RRSPs
Employee Discount Program
Postsecondary Entrance Scholarships for you or your children
Regular Part-Time is an option where employees are guaranteed 1456 hours per year, while the employee is flexible and available to work Sunday through Saturday, including weekends and evenings, and up to forty hours per week depending on the needs of the business.
If you possess the necessary skills and expertise and would like to join an exciting team of professionals,
Apply Now! We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.