Content design - You love to write and know how to do it both well and quickly. Yo u’ll leverage analytics , strategic business objectives and research findings to create , update and maintain meaningful content , especially microcopy , t hat guide s people through tasks and complex flows . You’ll make sure our content meets CIBC ’s voice and tone, brand and digital/editorial guidelines , as well as accessi bility requirements . As part of your daily work, yo u’ll work closely with our Translation team to coordinate their timelines and needs , as part of overall content delivery.
Content operations - You’ll help maintain our content design system by suggesting updates to your people leader t hat may enhance it . You may help to lead style guide reviews or drive content enhancements for the product that your squads suppor t, as well as complete content audits and share your findings to recommend improvements.
Communicat ion - You talk about your content and present it to product teams and stakeholders with authority, empathy, and clarity . Your solid interpersonal skills enhance team collaborati on with stakeholders, product owner s , and squad members , and y ou know how to use different tools and resources to substantiate your content recommendations . You champion jargon-free plain language and advocate for both UX and for a client-first approach in any given desig n.
Development and collaboration - You’ re comfortable manag ing and prioritizing multiple initiatives at o nce with your excellent organization and time management skills. You know how to work with collaborative, cross- functional team s that may include develop ers , QA test ers , business analysts , product owners, strategists and business partners , all with in active agile workflows, frameworks and ceremonies.
Quality control and tools - You comfortably use multiple tools in your day-to-day work , including Confluence, JIRA , Figma, Mural , CIBC AI, and Microsoft 365 , all to help create, manage , deliver, and share y our content with your team s . Our chapter regularly assess es new tools and technology to improve our work and be come more efficien t , so from time to time you may be asked to test the se tools and provide your feedback.
R esearch - You may participate in user research sessions and help the Research Chapter gather results to make better content recommendations that support platform adoption . You may present or help assemble presentations for stakeholders that highlight changes being proposed , and you may assist in writing or editing video scripts to promote new features and enhancements coming up on our platforms.
Mentorship and l eadership - You enjoy helping c oach and mentor junior members of your team . You value contributing to a warm, friendly culture of writers and translators who work closely as one interconnected group that supports each other
