Tom's RV Service & Supplies Ltd. is a proud, locally owned small business and Victoria's leading RV repair, service, and parts company for nearly 40 years. We are dedicated to delivering exceptional customer service with a strong focus on building long-term client relationships. We are currently seeking a motivated and customer-focused Service Advisor to join our growing team!
Why Work With Us?
- Great Work-Life Balance: No weekends! Enjoy a consistent Monday to Friday schedule.
- Comprehensive Benefits: 100% employer-paid extended health, dental, vision and life insurance.
- Employee Support: Access to an Employee Assistance Program (EAP).
- Perks: Generous store discounts on RV parts and supplies.
Key Responsibilities
Customer Experience
- Deliver exceptional service to build and maintain long-term client relationships.
- Respond to customer inquiries promptly via phone, email, and in person.
- Listen actively to diagnose customer needs and provide complete, effective solutions.
- Handle challenging situations and customer concerns with professionalism and care.
- Maintain clear, smooth communication with customers throughout the repair process.
Service Operations
- Schedule service and repair appointments efficiently.
- Create, review, and manage repair orders using our computerized work order system.
- Provide accurate cost and time estimates; ensure final invoices align with initial quotes.
- Act as the vital liaison between customers and technicians to track job status.
- Collaborate with the Shop Foreman to identify opportunities to improve shop efficiency and sales.
- Adhere to all company policies, store procedures, and health & safety regulations.
- Participate in ongoing learning and coaching to continuously develop your skills.
What You Bring
- Previous experience in a service advisor, service coordination, or fast-paced customer service role (automotive or RV industry experience is an asset, but not required).
- Strong communication skills with a friendly, professional demeanor.
- Excellent organizational skills and the ability to multitask.
- Proficiency with computers and digital work order systems.
How to Apply
If you are looking for a stable career with a reputable local business, we want to hear from you! Please submit your resume today.
Tom’s RV Service and Supplies Ltd. thanks all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $28.00-$31.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Work Location: In person
