Referred applicants should NOT apply directly to this role.
All referred applicants must first be submitted through Workday by a current OMERS and Oxford employee, and then must apply through the unique link received via their email.
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We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.
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Job Opportunity: OPERATIONS MANAGER
Location: Bow Valley Square
We are looking for a technically strong, customer-oriented Operations Manager to join our team in Calgary to support Bow Valley Square. The Operations Manager is a senior building management position, that will lead the Bow Valley Square operations team in adopting and implementing measures to maximize operating efficiencies throughout the office complex. You will be asked to create and launch new initiatives to reinvent the typical landlord/customer paradigm.
To be successful in this role, you will have a passion for new technology and exhibit exceptional leadership skills. You play a key role in leading the operations team in planning and managing the next generation office building complex.
Responsibilities:
OPERATIONAL EXCELLENCE
Prepare, monitor, and control the operating expense budget for the complex
Assist in preparation of the quarterly reporting books, and provide monthly variance analysis and expense reforecast reports
Provide monthly accrual spreadsheets
Maintain cost control and invoice approval processes
Coordinate repairs and maintenance
Manage Capital Project costing and management from conception through to completion
Regulate, monitor and control energy use in the complex, focusing on improving energy efficiency by evaluating energy use and implementing both current and new technologies where necessary
Encourage the use of renewable/sustainable technologies to support GHG reduction goals
Derive solutions for carbon management; raising the profile of energy conservation within the complex
Maintain and schedule all environmental and sustainability reports and audits, and complete all related reporting
Liaison with tenant construction for all base building mechanical and electrical information, and review all building construction drawings and respond to tenant concerns or complaints
Ensure all corporate and governmental occupational health and safety and environmental programs within the Operations department are being adhered to
Negotiate and oversee department service contracts
Liaison with sites base building consultants
Perform life cycle costing exercises on building equipment
Oversee management of metering system
Other duties as assigned
INSPIRATIONAL PEOPLE MANAGEMENT
Manage the Operations department
Support Operations Supervisor and Chief Engineer on smaller projects
Provide supervision to direct reports and demonstrate leadership for all indirect reports, complete performance reviews for all operations staff, and sign off on payroll input and control wages
Ensure that all 310-MAXX service level targets are attained
Remain current and up to date with new industry practices, legislative changes and new technologies
PLATFORM INITIATIVES
Promote Oxford customer service initiatives
Monitor Tenant construction programs and support internal vacant space preparation
Assist the General Manager, Property Manager, and Leasing Manager with information gathering on building operation for prospective tenants
Work with Platform Services on various initiatives including energy management and targets, operational performance, maintenance audits, BOMA BEST, LEED, Smart Building technologies and Energy Star
Conduct insurance and risk management inspections, remedial actions and reporting
Manages environmental assessments, condition assessments, energy management plans and other initiatives to run the asset in an efficient manner and to legislative requirements
Qualifications
Possess a post-secondary degree; building technology education preferred
Have a minimum 10 years of industry/operational experience in a high-rise building and/or mixed-use facility operations
Have a minimum of 5 years of capital planning and project management experience
Have a minimum of 5 years of supervisory experience
RPA, SMA or FMA designation is an asset
Proven working knowledge of electrical & HVAC systems, water treatment, life safety, and building automation control
Fully competent in all related Health & Safety Legislation
Proficient in Office programs including Outlook, Excel and Word, plus an understanding of business terminology and accounting/budgeting processes.
Have superior time management skills are critical in order to complete all aspects of the position, including liaising with contractors, tenants and staff.
Strong communication and analytical skills
Oxford's purpose is to strengthen economies and communities through real estate.
Our people-first culture is at its best when our workforce reflects the communities we live and work — and the customers we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
