Transition Lead
SITA
Montréal, QC
Profession: Service Transition

Work Location: Americas-Canada-Montreal

Schedule:Full-time

Description

ABOUT US
Welcome to SITA... We lead one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITA technology, almost every airport and airline does business with us, and it’s our job to support their operations. As the world's leading air transport IT and communications specialist, we’re committed to meeting the demands of the air transport industry around the clock, every day.
Our Vision: Easy air travel every step of the way

WHY SHOULD YOU BE INTERESTED?

With us there are no limits for people looking to explore the edges of possibility and beyond. Together, we Go.Far.

Challenge: Our people take on some of the biggest challenges in our industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

Opportunity: Taking on these challenges opens up a world of opportunities for our people. We make sure they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer. Diversity is more than a target to us, it’s a key part out of our collective identity and values.

Benefits in the Canada

Competitive medical, dental, and vision plans
RRSPs with company matching contributions
Life and disability insurance
Incentive based wellness program
Stand by Buddy Pass Travel

Note: These benefits can change and some of these benefits have ‘conditions’ and may not apply to all employees

Role

Identify and promote opportunities to achieve continuous improvement in operational and process performance To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Transition services to SITA customers according to SITA standards and procedures hence maximizing customer satisfaction by the delivery of first class support activities and ensuring Systems and Products are properly deployed and configured. Participate and Coordinate on the deployment of new operation support services or improvements over existing operational support services. To provide Configuration Support for Operations on CMDB Topologies and end to end Lifecycle of Assets & Configurations To populate and maintain Operational data into CMDB and Service gateway.

Qualifications

EXPERIENCE
Technical knowledge and background (Telecommunications and Service Management)
  • 3+ years experience in analysis project requirements plans and schedules
  • 3+ years experience in Customer Service preferably in a global organization and Service Provider environment;
  • Experience in IT Service Management processes and concepts
  • 5+ years experience on change and/or project management
  • 5+ years experience on data and/or quality management
  • 3+ years experience in IT domains. Must have dealt directly with external customers delivering to SLAs
  • Experience of working in the Airport / Airline industry preferred
KNOWLEDGE & SKILLS
Knowledge of standard change management
  • Ability to document process & workflow/policy and produce detailed and procedural documentation
  • Ability to work under pressure and to deal with multiple tasks
  • Analytical capabilities to spot trends via data analysis
  • Knowledge of ITIL and Service Management practices and procedures
  • Knowledge of Six Sigma or other industry standards an asset
  • Operating knowledge of Microsoft Office products.
PROFESSION COMPETENCIES
Business Analysis
Leading Change
Project Management
Service Management Process
CORE COMPETENCIES
Adhering to Principles & Values
Communication
Creating & Innovating
Customer Focus
Impact & Influence
Leading Execution
Results Orientation
Teamwork
EDUCATION & QUALIFICATIONS
Minimum Diploma / Certificate in Business Mgmt Computer Science Electronic Engineering or equivalent Telecommunications in country qualification.
  • 6 Sigma - Yellow
  • ITIL Foundation Certificate
  • Project Management Certification - PMP
Job Posting: Sep 13, 2019, 5:52:59 AM