ABOUT
Green Circle Salons is the industry’s first sustainable salon solution dedicated to fighting beauty waste and climate change.
WHAT WE OFFER
- Competitive Salary
- Benefits
- Additional vacation day provided each year
- Career progression, within a dynamic growing company
- B-Corp Certified and Certified Zero Waste Organization
OPPORTUNITY SUMMARY
16-month contract to cover a leave.
As part of the Sales, Education & Customer Care team, the Customer Care Specialist is a frontline member of the GCS Customer Service team. As a Customer Service Representative, you will be our customers' first point of contact, handling inquiries and complaints and providing information about our products and services. You will ensure high-quality customer service and strive to resolve issues promptly and professionally.
The Sales, Education & Customer Care team will naturally align with our four core values:
BIG HEART
- Help co-workers and partners so that we can all do big work
- Engage with humility and curiosity, not ego
- Say what you mean and mean what you say (clear is kind)
- Respect diversity of thoughts, perspective and experience
POSSIBILITY
- See challenges as opportunities, contribute solutions
- Engage with hope and optimism
- Embrace a growth mindset and engage in continuous learning
ALL – IN
- Honour your commitment and follow through
- Call attention to bottlenecks (unlock the bottleneck)
- Go above and beyond, and strive for excellence
SUSTAINABILITY
- Driven by social, environmental and economic health
- Be the change you want to see in the world
- Lead by example, live a more sustainable lifestyle
- Purpose driven to become a force for good
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Provide exceptional service and a positive experience to existing members promptly and professionally via all communication tools (like email and telephone).
- Provide accurate information about products and services by maintaining in-depth knowledge of all company offerings.
- Take ownership and responsibility for the continued satisfaction of our members by fulfilling requests in a timely and friendly manner.
- Communicate and coordinate with colleagues as necessary.
- Ask facilitative questions to discover members’ needs and recommend solutions to fit them.
- Offer GCS value-added services, to drive sales conversion.
- Be proactive and demonstrate initiative by providing input and recommendations on how to improve the delivery of our member experience process continually.
- Follow communication procedures, guidelines, and policies.
- Additional duties as required by Member Success Manager Sorting and organizing warehouse.
KEY QUALIFICATIONS
-
Bilingual (French and English) an asset
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- A high school diploma or equivalent; a college degree is preferred.
- Ability to work well under pressure and adapt to various situations.
- Customer orientation and ability to adapt/respond to different types of characters.
EDUCATION & EXPERIENCE
- Training will be provided; however, familiarity with HubSpot is a plus.
- Proficient in MS Office & Google Drive, and Web applications
- Experience in the Beauty Industry or in the Environmental Solutions industry is considered an asset.
Location: Hybrid or Remote options in either Canada or the US
