Sixteen years agI founded tbk tredefine the agency–client relationship. Frustrated by cookie-cutter approaches (I’d never worked at an agency and hadn’t had great experiences hiring them), I set out tbreak the rules: we deliver performance-first campaigns that prove themselves before we spend a dollar, and we empower our team as trusted experts with room tgrow.
tbk is changing quickly and sis the industry. Our clients are some of the most ambitious companies in their categories and they’re moving fast. The person we bring intthis role needs tmove with them — and ahead of them. This isn’t a role for someone whwants tmaintain. It’s for someone whwants tbuild.
This role is the connective tissue between strategy and results. You’ll own a portfoliof client relationships and be the person responsible for making sure everything that’s planned actually gets done — on time, on budget, and ta standard that builds trust.
You’ll work directly with clients every day. You’ll coordinate with the project, creative, digital, and analytics teams whexecute the work. And you’ll be the one whspots a risk before it becomes a problem and keeps every account moving forward.
This is a client-facing, execution-focused role that requires someone whis organized, proactive, and genuinely invested in whether their clients succeed.
- Exceptional at client service. You respond quickly, follow through without being reminded, and treat every interaction as a chance tbuild trust. Our clients should feel every single time that they are in capable hands and that someone genuinely cares whether they succeed.
- A calm problem solver. When things get complicated you get more focused, not more stressed. You bring options and a recommendation, not just problems, and you see complexity as something twork through rather than something tavoid.
- Already using AI twork smarter. You have found ways tuse AI tools tcut through the noise, communicate better, and free up time for the work that actually requires your thinking. You dnot wait tbe shown how tuse new tools. You figure it out and then share what you learned with the team.
- A natural at keeping things moving. Managing multiple clients, multiple teams, and multiple deadlines at the same time does not rattle you. You keep things organized, communication clear, and nothing falls through the cracks.
- Outcome driven. Sending the report is not the finish line. Knowing it led ta decision is. Launching the campaign is not enough. Knowing it hit the goal is what drives you.
You will own a portfoliof marketing clients from plan through tresults. That means being the day tday point of contact: running status calls, sending updates before clients have task, capturing decisions, and following up on next steps without being prompted.
You will coordinate execution across the project, creative, digital, and analytics teams. You will build workback schedules, align the right people tthe right tasks, and make sure monthly deliverables are complete and out the door on time. When something is at risk of slipping, you will flag it early and arrive with a solution.
You will manage client budgets and media spend, keep pacing clean, and protect the margins that allow the agency treinvest in its people. Every report or presentation that goes ta client will be reviewed by you first. It will contain real insights, honest context, and a clear recommendation, not just numbers on a page.
You will run testable ideas across your accounts each month, track what works, and bring those learnings back tthe team. You will spot opportunities timprove how we work and you will help make the people around you better.
- 3 or more years in a marketing, account management, or client services role, ideally in an agency
- Experience managing multiple client accounts and cross-functional teams at the same time
- A solid understanding of digital marketing channels, including paid media, SEO, email, social, and content
- Comfort managing budgets, reviewing spend, and protecting timelines
AI tools as a genuine and current part of how you work, with a curiosity t- keep pushing that further
- Clear, organized communication with both clients and internal teams
- Comfort with analytics and reporting tools such as GA4 and Looker Studi
- A solutions-first mindset: you bring options and a recommendation, not just problems
