RouteThis is a fast growing tech company in the Waterloo region whose time has come to level up. The Smart home and Internet services industries are exploding and we’re on a mission to disrupt and revolutionize this $15 billion dollar industry with leading edge mobile diagnostic solutions. If you’ve had to call into tech support for help with WIFI issues, and been frustrated by long call queues, unhelpful agents or unresolved issues, you know the pain that RouteThis addresses.
We are looking for a highly motivated Senior Project Manager to join our Customer Experience team focused on building and owning end-to-end process for our enterprise launch deployments. In this critical role, you will have the opportunity to help build and shape project management processes, strategy, and supporting assets while simultaneously managing the deployment of our VIPs. Creating fanatically loyal customers is a key component of the plan and in this role you will work closely with leadership and cross-functionally to keep the team on track to ensure we are delivering above expectation.
Fitting best with our culture is an experienced someone who is driven to make magic happen, thrives under pressure, and is passionate about working and winning as a team. We care deeply about both our solution and our mission, and are looking for people who aren’t afraid of the hustle and grind to get the job done.
In this role you will:
Project manage enterprise-level customer deployments, leading assigned projects to successfully launch the RouteThis suite of products
Own and build the deployment process for entire product portfolio
Create and track project delivery, reporting on progress, risks and issues
Manage project conflicts, challenges and dynamic business requirements to keep deployments on track
Proactively identify and eliminate roadblocks, escalating issues as required
Build PM capability by creating playbooks, procedures, and processes
Interact with key internal and external stakeholders, hosting key meetings, proactively managing communication channels, and generally doing the pm-y stuff that needs to get done.
Make recommendations on best practice and see those recommendations through to completion
Drive effective teamwork, communication, collaboration and commitment across multiple stakeholders with competing priorities
You bring to the table:
Experience with the end-to-end, complex, B2B project management
Past ownership of implementation process for either professional services or launch teams
Ability to take on management of an unstructured project and find solutions to get progress back on track
Experience project managing SaaS-focused customer deployments
Confidence in your ability to operate and succeed despite obstacles, building required process, documentation, and guidelines along the way
Strong influence and persuasion skills with a track record of being able to grow key relationships at senior levels to get the job done
Ability to communicate clearly and effectively
Strong attention to detail and organizational skills
Adaptable and able to work in a fast-paced environment
Do you feel like you’re able to tackle this role? Show us what you’ve got! We absolutely don’t expect applicants to check off every box for any of our positions and welcome you to apply if you feel like you are an excellent fit.
If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!
Growth: As a rapidly growing company, we’re constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career.
Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team.
Fun: Monthly team social events, catered team lunches and happy hours are all part of our culture. We never forget that work should also be fun.
Perks & Benefits: We offer competitive salaries, flexible work arrangements, and a comprehensive benefits package.
Location: Located in downtown Kitchener, near the LRT and transit hub, RouteThis has a prime work location and offers hybrid work options.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.
RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.