Credit Control Team Leader
Marlowe Fire & Security
Leader, SK
Job Title : Credit Control Team Leader
Position Reports to : Senior Credit Control Manager
Contact :
Based : Salford Quays, Manchester
Job Purpose Summary
To be part of a fast paced, rapidly growing business and will manage a team of circa 5 Credit Controllers driving performance and providing support and clear direction to the Credit Control Team to ensure cash collection targets are met and overdue debt is reduced.

Key Responsibilities & Accountabilities
Responsible for the team’s monthly cash collection and quarterly reduction of aged debt targets.
Monitor teams performance on a regular basis
Assisting in setting Targets/KPI’s and working towards Targets/KPI’s
Ensure efficient prioritisation of tasks amongst the team to ensure targets are met and adhered to
Deliver training and coaching to the team and assist with personal development of individuals
Escalate any roadblocks and issues as and when necessary to the relevant member of staff
Hold regular one on ones with collections team, documenting outcomes and action plans
Reduce the development needs of the team
Deputising for Senior Credit Control Manager in their absence, providing key reports etc.
Take ownership of complex accounts to obtain payment where appropriate
Oversee the collection process and ensure team members are adhering to process agreed
Ensure that the team are working to meet KPI’s both team and individual
Use credit checking procedures to approve credit account applications & review existing credit limits where required
Liaise with customers and internal departments to resolve queries in a timely and professional manner
Assist Senior Credit Control Manager in the day to day running of the credit control team
Any other ad hoc task as and when required
Person Specification
Personality- Energy, Drive and Enthusiasm
Team Leader/Supervisory Experience
Excellent people & leadership skills
Proficient in excel spreadsheets
Professional and organised
Computer literate
Experience of Sage Line 200, Cash4Windows & Credit Hound preferred but not essential