Job Summary
We are seeking an experienced User Support Technician to provide advanced technical support in a fast-paced business environment. The successful candidate will handle complex IT issues, support enterprise systems, and ensure reliable IT operations across the organization.
Key Responsibilities
- Provide advanced troubleshooting for hardware, software, and network-related issues
- Support and maintain enterprise-level systems (e.g., Windows Server, Active Directory, Microsoft 365)
- Manage user accounts, permissions, and security policies
- Diagnose and resolve escalated technical issues beyond Tier 1 support
- Install, configure, and maintain workstations, laptops, and peripheral devices
- Assist with network administration tasks (VPN, remote access, connectivity issues)
- Document technical procedures and maintain IT support records
- Collaborate with internal teams to improve system performance and security
Requirements
- Minimum 5 years of experience in IT support or a related role
- Strong experience with:
- Microsoft 365, Adobe Suite, and both Windows and Mac environments
- Network troubleshooting (TCP/IP, VPN, DNS, DHCP)
- Network Hardware configuration and installation
- Industrial Printing Software and Hardware
- Ability to handle complex and escalated IT issues independently
- Experience supporting multiple users in a business environment
- Strong problem-solving and documentation skills
- Experience with 3D CAD software and 3D printing for production manufacturing environments as well as software development is a strong asset
Pay: $33.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Langley, BC V1M 3B5: reliably commute or plan to relocate before starting work (preferred)
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Work Location: In person
