CUSTOMER SERVICE REPRESENTATIVE
Cascade Flow Control Solutions
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COMPANY OVERVIEW
Cascade Flow Control Solutions is a growing Canadian company with a strong legacy dating back to 1983. We specialize in providing industrial and commercial flow control products, including valves, strainers, and heat exchangers. As a trusted distributor, we are committed to delivering high-quality solutions and exceptional customer service.
POSITION OVERVIEW
We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role is customer-facing and execution-focused, requiring strong communication skills, organization, and the ability to manage multiple priorities in a fast-paced environment.
KEY RESPONSIBILITIES
Customer Support, Issue Resolution & Escalation
- Respond to incoming customer inquiries via phone, email, and in-person interactions
- Maintain a professional, clear, and customer-focused communication style
- Recognize customer needs and respond with empathy and professionalism
- Resolve common customer concerns, troubleshoot issues, and guide customers to appropriate solutions
- Identify complex issues and escalate appropriately
- Follow up to ensure full resolution and customer satisfaction
Order Processing & Administration
- Process customer orders and perform data entry using CRM/ERP systems
- Maintain accurate customer records, job notes, and documentation
- Track customer inquiries, orders, and shipments
- Collaborate with internal teams to ensure seamless service delivery
General Office Support
- Perform clerical duties and administrative support tasks as required
- Assist with light office upkeep (e.g., shared kitchen tasks, plant care)
- Identify opportunities to improve processes and workflows
QUALIFICATIONS
- High school diploma or equivalent is required
- 1 year of experience in customer service, clerical, or order entry roles preferred
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook, SharePoint) is required
- Experience with CRM or ERP is an asset
- Strong written and verbal communication skills in English
CORE COMPETENCIES
- Strong attention to detail and organizational skills
- Excellent problem-solving and critical thinking abilities
- Ability to multitask and prioritize effectively
- Professional, reliable, and accountable
- Adaptable and open to feedback
- Strong interpersonal skills and emotional intelligence
- Customer-focused with a collaborative mindset
EMPLOYMENT DETAILS
- Paid time off
- Profit-sharing program
- Comprehensive group benefits (vision, dental, extended health)
- Full-time, Monday to Friday
- On-site position
- On-site free parking
- Opportunities for career advancement
CALL-TO-ACTION
If you are passionate about delivering outstanding customer experiences and eager to grow with a respected industry leader, we invite you to bring your enthusiasm and expertise to Cascade Flow Control Solutions. Join us in shaping the future of flow control distribution in Canada - Your solution starts here!
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Job Types: Full-time, Permanent
Pay: $21.00-$25.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Vision care
Application question(s):
- What is your desired pay rate per hour?
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (preferred)
Language:
Work Location: In person
