Do you have 5+ years of experience in direct marketing? Are you passionate about great customer service and possess strong experience in building/maintaining client relationships?
If you answered YES to both of those questions, then we would love to hear from you!
IDRS is a full service, direct mail provider located in Delta, offering consulting, data processing, printing and lettershop services all under one roof. We have been around since 1989; offer a positive and fun working environment with great career opportunities as well as a competitive benefits package.
As a Senior Production Coordinator you will be providing friendly, efficient, and accurate solutions for our clients with the goal of customer loyalty and increased sales. This position serves a vital function ensuring that our customers' needs are met in an effective and efficient manner.
Ideal candidate will
- Take ownership of assigned accounts throughout the complete manufacturing process
- Is customer focused, anticipates customer needs and acts to meet the expectations of both internal and external customers; responds quickly to customer inquiries; continually searches for ways to increase customer satisfaction.
- Takes part in all production meetings as required
- Work with the all internal production teams and external suppliers to complete and update all job specifications from our customers, communicating to them on our requirements and coaching them on the process as required
- Communicate to internal departments in a timely fashion all the specifications and revisions necessary to produce the job
- Minimum 5 years experience of customer service in a direct marketing environment
- Post secondary education
- Excellent verbal, written and computer communications skills (Outlook, Excel, Word)
- Able to perform in a high pressure environment
- Multi‐task oriented
If you think you are the right fit for this opportunity, we'd love to hear from you.
Job Type: Full-time
Health and safety of our employees and customers is on top of our mind at all times. Since COVID-19 we have implemented many procedures to keep everyone safe including social distancing, disinfecting high traffic areas, hand sanitizer stations and more.
- Coordinating Direct Mail jobs: 5 years (Required)
- Customer Service: 5 years (Required)