Lavender & Lemon Cleaning
Position Overview
Lavender & Lemon Cleaning is seeking a reliable, organized, and proactive Client Relations & Operations Coordinator to support the daily administrative operations of our growing cleaning company. This role is primarily remote and focuses on scheduling, client communication, invoicing, and team coordination.
Compensation
- $20.00 per hour
- 8-10 hours per week
- Salary-based position with flexible scheduling
- Hours increase as company grows
Key Responsibilities
Scheduling & Team Coordination
- Coordinate scheduling for all new clients by communicating with both clients and team members.
- Manage employee sick calls and late notifications.
- Monitor clock in and clock out times
- Communicate schedule changes, delays, and rescheduling needs to clients in a timely and professional manner.
- Arrange substitute team members when available to minimize service disruptions.
- Ensure clients are informed of any delays or schedule adjustments.
Invoicing & Payment Management
- Prepare and send weekly invoices to clients following completed cleaning services.
- Monitor and record incoming client payments.
- Communicate with management regarding any billing discrepancies, missed invoices, or situations requiring discounts or billing adjustments.
Client Communication
- Serve as the primary point of contact for all client communications.
- Respond to client inquiries regarding:
- Schedule changes
- Time adjustment requests
- Service-related questions
- Special requests for upcoming cleans
- Maintain professional, prompt, and friendly communication that reflects the Lavender &Lemon Cleaning brand.
Documentation & Record Keeping
- Maintain accurate records of employee attendance, including:
- Sick days
- Late arrivals
- Missed or delayed clock-ins
- Utilize company Google Drive systems and documentation processes to ensure records remain organized and accessible.
Monthly Team Meetings
- Participate in monthly team meetings.
- Review company performance, team member performance, client feedback, and opportunities for growth and improvement.
- Contribute ideas to improve operations, efficiency, and customer satisfaction.
Work Expectations
- This position is based on an average commitment of 8 hours per week.
- No formal clock-in or clock-out requirements.
- Flexibility is provided in how hours are completed, provided responsibilities are fulfilled promptly.
- Team members may occasionally communicate outside standard business hours regarding next-day scheduling issues.
- The expectation is that urgent client communications and rescheduling efforts are completed before the affected cleaning appointment whenever possible.
Growth Opportunity
As Lavender & Lemon Cleaning continues to expand, this position is expected to grow significantly.
Future Opportunities
- Potential to increase to 30–40 hours per week.
- Fully remote, work-from-home position.
- Opportunity to take on additional leadership and operational responsibilities as the company grows.
- Long-term role with advancement potential within the organization.
We are looking for someone who is highly organized, dependable, professional, and passionate about providing excellent customer service while helping our team operate efficiently.
Pay: From $20.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
