✨ Customer Service Representative
- Boucherville | Hybrid Work Model
At our company, customer service is more than just answering questions — it’s about building lasting relationships, understanding needs, and making a real impact on the customer experience.
If you’re known for your attention to detail, strong service mindset, and ability to stay on track in a fast-paced environment, we’d love to meet you.
At the heart of our operations, you’ll act as a key link between our clients and internal teams. More specifically, you will:
- Enter and manage customer orders in the system
- Open and maintain customer accounts
- Follow up on delayed orders and back orders
- Validate pricing accuracy and customer information
- Handle customer complaints with professionalism and empathy
- Investigate, document, and follow up on issues (including RGA)
- Interact with the EDI system for order processing and invoicing
- Respond to customer and partner inquiries (email and phone)
- Collaborate on various special projects within the retail sector
- You’ll also play a key support role for product managers and account managers, while ensuring data integrity in our systems.
- What we’re looking for
- Excellent command of both French and English (spoken and written) to support clients across North America
- Good knowledge of Excel and Word
- Knowledge of EDI, Photoshop, or Business Central (an asset)
- Strong organizational skills and ability to manage priorities
- Autonomy, attention to detail, and rigor
- Excellent communication skills
- Ability to thrive in a dynamic environment
- High School Diploma required
✨ Minimum of 2 years of customer service experience
- What sets us apart
- Comprehensive group insurance from day one
- 3 weeks of vacation starting in your first year
- Paid time off during the holiday season (company closure)
- A workplace where your ideas truly matter
- ️ A strong work-life balance culture
- Hybrid work model promoting flexibility and collaboration
- Why join us?
Because here, you’re not just a number.
You’ll be part of a supportive, engaged, and collaborative team where your role has a real impact on the customer experience.
