MD, Head of Product & Profitability - Specialist Services, I&TS
Toronto, ON
MD, Head of Product & Profitability - Specialist Services (open to any RBC geographical location - eg Ireland, Lux, London, Toronto)

What is the opportunity?

Responsible for the overall product strategy & P&L for RBC Investor & Treasury Services for Specialist Services (Private Capital Services PCS, Transfer Agency TA, Middle Office, Risk & Investment Analytics R&IA & Data Service)

Assess available market intelligence and develop RBC I&TS positioning to ensure best in class client experience end to end (market share/NIAT objectives, coverage interaction, product and service experience)
Analyse and articulate client feedback (direct and externally gathered) with respect to our client’s product and service experience, and refine RBC I&TS “Go To Market” story and product/service roadmap
Guardian of the product standards and owner of all product change, including interpretation, approval and prioritisation – including product, regulatory, client & operational change
Ensure RBC I&TS’ product organisation for Specialist Services (PCS, TA, Middle Office, R&IA & Data Service) and strategy are viewed as thought leaders in the industry (clients, peers)
Detailed analysis of P&L for products and understanding of all client onboarding and product change impact on P&L
Develop sustainable, ongoing information gathering framework in relation to client satisfaction with current RBC I&TS product suite and expectations for future product delivery
Expert on industry groups, media positioning and I&TS Steerco’s as requested by the Global Head of Digital Client Experience, Product & Marketing; one off initiatives as required by the Global Head of Digital Client Experience, Product & Marketing
Client design for non-standard client onboardings for Specialist Services (PCS, TA, Middle Office, R&IA & Data Service) with Client Experience teams.

What will you do?

Responsibilities for managing the team of Specialist Services (PCS, TA, Middle Office, R&IA & Data Service) in accordance with the applicable Conduct Rules by :

Driving a culture of integrity by promoting open, honest and transparent dealing in the day-to-day operations of the Specialist Services (PCS, TA, Middle Office, R&IA & Data Service) function including escalation as appropriate
Adhering to organisational and administrative arrangements in order to manage conflicts of interest
Identifying, escalating and remediating issues within the Specialist Services (PCS, TA, Middle Office, R&IA & Data Service) function that could directly or indirectly lead to the unfair treatment of customers
Utilising the open and effective channels within the Specialist Services (PCS, Middle Office, R&IA & Data Service) function for the escalation and reporting of issues both at the regional / functional level as well as at the requisite governance committees
Ensuring the reporting of breaches of the relevant requirements of the regulatory system in a timely and appropriate manner to the Global Head Digital Client Experience, Product & Marketing and the Compliance and HR functions
Adhering to mandatory training requirements and receiving necessary additional training as required and appropriate for their role
P&L and business casing of all development and tools – ongoing re-evaluation.

Outcomes Expected from Role and Team

Detailed Product roadmap – 2 years out. Including all change for; Product, Operations, Regulatory, Clients and T&O
Full and ongoing P&L analysis and impacts, i.e. drivers of revenue, NIE, market or country specificities, client specificities, impact and forecast on P&L of all change and onboarding
Market analysis – market share, competitor positioning and country / market specific
Issue and Risk Register maintenance and escalation for Product set
People / Talent Management practices fully up to date, e.g. Talent Assessments and actions, HiPo plans, Development Plans, feedback and engagement activities (in conjunction with HR BP on process and plan)
Training plans and approach for Product teams and for training business and function groups on Product and Product roadmap
Project ownership as sponsor with appropriate reporting (with PMO) of said projects
Audit trail on documentation of all key decisions and actions.

What do you need to succeed?

BA or BSc in business, or other relevant degree
Extensive previous experience in industry
Sound technical knowledge of the financial services and securities industry
Proven curiosity regarding fintech and evolving investment industry.


MBA, CFA or post-graduate in business or finance would be a plus
Professional qualifications from a recognised industry body preferred.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

City: Toronto
Address: 155 Wellington
Work Hours/Week: 35
Work Environment: Office
Employment Type: Permanent
Career Level: Experienced Hire/Professional
Pay Type: Salaried
Position Level: PL05
Required Travel (%): 26-50
Exempt/Non-Exempt: N/A
People Manager: No
Application Deadline: 11/21/2019
Req ID: 201586

Flexible Working Options Considered