Cargo Customer Service Agent (2 positions)
Canadian North
Iqaluit, NU
Reports To: Operations Manager, Iqaluit
Competition No: 101-CG2019

Qualifications:
 Canadian Citizen or Landed Immigrant (must be able to meet Transport Canada

Security Clearance Regulations)
 Clean criminal record
 Customer-friendly focused at all times
 Ability to be cross-trained for operations, airports and cargo duties
 Problem solving skills
 Excellent organization ability
 Work efficiently with Computer systems; typing skills considered as asset
 Excellent communication skills
 Ability to work in a team environment
 Ability to work under stressful time constraint circumstances
 Ability to work shift work including nights, weekends, statutory holidays (please

note if you are only available in the evenings and on the weekends, this schedule
will NOT work for you)

 Strong interpersonal skills and ability to multitask
 High School Diploma/and or equivalent work experience
 Previous airport experience considered an asset

Responsibilities:
 Processing of passengers, computing fares, reservations sales, ticketing sales and

related activity
 Processing of weight and balance flight load forms, waybills, manifests for

shipment of freight, etc.
 Processing station accounting reports
 Processing baggage and attending to passengers requiring assistance to and from

the aircraft
 Processing of claims for lost cargo or baggage
 Transmittal of load messages and other flight operations activity
 Assist cargo department in cargo related functions as required
 Assistance in sales related functions
 Actively participate in the Company’s Safety Management Systems program and

demonstrate knowledge of employee responsibilities regarding safety
 Other duties as assigned

Additional

Information:
Interested employees may submit their resume to careers@canadiannorth.com.
Please include Part Time Cargo Customer Service Agent, Iqaluit or 101-CG2019 in
the subject line.

We thank all applicants for their interest; however, only candidates selected for
interviews will be contacted.

Canadian North and its founding companies (Canadian Airlines, Pacific Western
Airlines, Transair, Nordair)` have proudly served Canada’s North with passenger and
cargo services for more than 80 years, with scheduled flights to 17 destinations in
the Northwest Territories and Nunavut, via the southern gateways of Edmonton and
Ottawa. Canadian North is also the premier provider of air charter services for large
resource sector clients requiring dependable, efficient and economical fly-in/fly-out
charter services, as well as charter flights across North America for sports teams,
cruise lines and large groups. Canadian North is a subsidiary of the Inuvialuit
Development Corporation, representing the Inuvialuit of the Western Arctic.