Professional Services Ninja
Klipfolio
Ottawa, ON
Professional Services Ninja

Reports to: Director, Professional Services & Support

Works with: Customers, Support, Sales, UX, Product Management, QA, Development

Level: Entry level to Intermediate

You excel at providing timely, accurate and first-rate technical support. Of course you do! You’re a Klipfolio Ninja. Working closely with your fellow Klipfolians, you will apply your analytical and creative talent to the development of unique dashboards used by our customers to manage their businesses.

Responsibilities:
Work closely with customers to understand their requirements and develop dashboard solutions
Provide estimates and schedules for professional service projects
Build dashboards, visualizations and data connections using the Klipfolio Dashboard application
Research, master and deliver results from APIs such at Facebook, LinkedIn, Google Analytics, Twitter, HubSpot, Salesforce and a multitude of other common and uncommon web services
Train customers to use Klipfolio and help them maximize their experience with the product
Work with the sales team to engage prospective customers and on-board new customers
Assist the support team in responding to customer issues as required
Provide ongoing monitoring and support for managed dashboards.

Required Skills:
Strong customer interaction and requirements analysis skills
Strong technical skills, including knowledge of web APIs (REST)
Experience with CSS, HTML, JavaScript, SQL, scripting languages such as Python
Ability to use functions to develop complex formulas for data visualizations
Aptitude for learning new software
Strong oral and written communication skills
Problem-solving proficiency with a very strong attention to detail
Experience working with SaaS or cloud-based software tools
Background working with or defining key performance indicators or dashboards is a plus
Experience working with Klipfolio or other BI or dashboarding applications is a plus
A STEM background and/or education in Computer Science, Analytics, Business and Technology
Send your resume to careers@klipfolio.com. Ensure the subject line of your email contains "Professional Services Ninja".

If you are selected for an interview, you will be contacted within a week or two to confirm a date and time.