Job Title: Customer Service-In office
Join Super Patch's Client Success Team! Start Immediately!
Are you passionate about wellness, health innovation, and making a meaningful impact? Super Patch, a leading FDA-registered neuro-tech company, is seeking dynamic individuals to join our Client Success team to deliver world class customer service to help customers and distributors.
About Super Patch: Super Patch has been revolutionizing drug-free wellness and athletic performance for nearly a decade. Our proprietary wearable neurotech devices are backed by decades of neuroscience research and independent, published peer-reviewed studies. From improving balance, stability, and strength to managing pain and fatigue, our technologies empower users to achieve optimal health without invasive treatments.
Why Join Us?
- Innovative Environment: Be part of a pioneering team at the forefront of neurotechnology.
- Global Impact: Contribute to our mission of positively impacting 1 billion lives worldwide.
- Career Growth: Opportunities for professional development and advancement within a rapidly growing company.
- Collaborative Culture: Work with a passionate team dedicated to excellence and customer satisfaction.
About the Role
We are rapidly growing and are currently looking to expand our Client Success team at our head office located in Mississauga, Ontario. The goal is to provide top quality experience to our e-commerce customers and distributors across Canada, the USA and the Europe.
Key responsibilities
- Answers inbound phone calls, emails and Live Chat with customers and distributors via world class backoffice IT systems.
- Addresses and resolves customer issues in a courteous, timely and efficient manner.
- Demonstrates strong customer orientation and able to handle a wide variety of issues -- determines appropriate actions to be taken based on established guidelines and Standard Operating Procedures
- Provides accurate, dependable service to customers related to account status, company policy, special programs and promotions, delivery service, product information, returns, web navigation, etc.
- Processes merchandise adjustments, replacements, returns, prepare credit allowances/refund and create invoices.
- Continually uses available resources, marketing and training materials, to stay current in product/ promotional knowledge, customer service skills, and computer technology skills that are essential for successful communication.
- Shares ideas around possible improvements in process and customer experience.
Qualifications & Eligibility Criteria:
· Graduation from a reputed University
· Relevant work experience of at least 2 years in Customer Care profile in the North American or European market
· Comfortable with MS Office (Outlook, Word, Excel and PPT)
· Strong verbal and written communication skills - must have the ability to construct effective sentences, reply in a friendly and professional tone
· Strong interpersonal skills with the ability to actively listen, identify corrective action and implement resolutions
· Strong organizational skills and ability to prioritize
· Be able to handle pressure and demonstrate flexibility and adaptability
· Strong follow-through, persistence and proactive thinking
· Robust attention to detail and accuracy
· Capability to deliver both independently and in team environments, depending on business needs
· Valid driver license
Additional Information
- Job Title: Customer Service Agent
- Job Type: Full-time
- Compensation: $45,000 - $55,000 per year depending on relevant skills and experience
- Job Location (onsite): 350 Britannia Road East, Mississauga, Ontario, Canada
- Hours of work: 8:30am - 5:00pm EST, Monday to Friday
- Company Sponsored Travel/Trips: Available
- Health Benefits: Available immediately with start date
- Paid Vacation: 10 days + a few additional days during Christmas / New Year
- Complimentary Super Patch Products for Employees: Available
- Language: Proficiency in English is mandatory. Additional linguistic skills such as French, Spanish and other European languages will be an asset.
- Business Travel Requirements: None
Apply Today: Are you ready to be part of a company that is transforming the future of wellness? Join us in our mission to improve lives globally through innovative neurotech solutions. Apply now and embark on a rewarding career with Super Patch!
Please submit your application with a detailed resume via this Indeed.ca portal only. There is no need for Cover Letter.
For faster and successful outcome, please ensure your resume addresses the required experience mentioned in the job description.
Kindly note the following:
- Applications will be reviewed on a rolling basis. Opportunity may close sooner than the deadline.
- Based on screening of submitted applications, select candidates will be contacted and invited for online interview.
Super Patch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
For additional information about the company, please visit https://superpatch.com/
Job Types: Permanent, Full-time
Pay: $45,000-55,000.00 per year
Benefits:
- Extended health care
- Store discount
- Tuition reimbursement
- Vision care
Schedule:
Work Location: In person
Expected start date: Immediate
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Extended health care
- Paid time off
Schedule:
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Customer service/Call Centre-Retail: 2 years (required)
Language:
Location:
- Mississauga, ON (preferred)
Work Location: In person
