Req Id: 362112
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
As a member of the Strategy, Design & Delivery team, you will drive strategy that redefines the selling, saving, and serving experience for agents and customers, with a focus on securing and retaining household, mobility, and residential customers. Drive decisions with proactive analysis and think outside the box to champion the customer experience throughout our transformational roadmap.
Become a subject matter expert for Bell’s ordering and targeted offer tools
Use qualitative (e.g. user interviews, market research) and quantitative (e.g. Tableau, SQL) insights to identify opportunities and make the case for key product features
Collaborate with and influence UX designers, IT developers, and specialists from across Bell
Write business requirements that define your vision in detail, and support internal and external IT partners as they translate your requirements into technical specifications
Build and deliver presentations to drive action among working-level and executive audiences
Plan and lead product launches, including oversight of testing, training design, pilot launches, and change management strategies
Proactively identify new opportunities using end-user feedback and insights from other industries
University degree in a relevant discipline (i.e. Business, Engineering) or equivalent
A proven track record in project/product management roles
Exceptional communication skills: both verbal and written, for technical and business audiences
Strong interpersonal skills and team focus, with ability to lead and work within immediate, extended and multi-disciplinary teams
Ability to define and prioritize initiatives, balancing core vision with cross-functional input
In-depth knowledge of Excel and PowerPoint
Call Centre operational experience is an asset
SQL (SAS, Teradata) experience is an asset
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Don Mills || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 06/26/2022
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or email@example.com to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at firstname.lastname@example.org.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.