Human Resource Manager (CHRP/L)
Sistering is a multi-service agency for at-risk, socially isolated women and gender-diverse people in Toronto who are homeless or precariously housed. We have been serving the Toronto community for over 40 years, validating the experiences of women and gender-diverse people, no matter where they are at in their journey.
Sistering’s serves women and gender-diverse people across Toronto who experience firsthand the impact of marginalization and poverty. They may be without homes, living in shelters, or living precariously and at-risk of becoming homeless. We provide around-the-clock support for individuals aged 16 to 80+, who may have experience with substance use; mental health challenges; sex work; interactions with the criminal justice system; trauma and violence; immigration, refugee or undocumented status; and health issues or disabilities.
We are seeking an experienced HR leader to establish and implement policies and processes that create a culture focused on Diversity, Equity and Inclusion for our 90-person organization, allowing staff to seamlessly provide a safe, welcoming space for women and gender diverse people. Reporting to the Director of Operations and Finance, the HR Manager will lead the HR team and be a member of the leadership team that will shape the future for Sistering.
Those seeking to join us should review the major job responsibilities listed below and send a cover letter outlining why you are the right fit for this role along with a recent resume. Please note that we will only contact those we are interested in interviewing. We will extend any accommodation required to facilitate the interview and selection processes should they be required. All enquires and applications should be dent to [email protected] .
PURPOSE OF POSITION:
Reporting to the Director of Finance, the Manager of Human Resources is responsible for the development and implementation of policies, practices, and strategies to promote sound employee and union relations while ensuring up-to-date compliance with current legislation. Working closely with managers and other directors, the position is responsible for providing senior-level human resources expertise and leadership with respect to the interpretation, application and administration of the Collective Agreement and managing ongoing labour and employee relationships. The Manager of Human Resources oversees compensation, benefits, job evaluation, labour relations, employee data base management and staffing processes, and ensures progressive HR services are delivered with excellence. The Manager of Human Resources is a strategic partner for the agency and helps develop and implement the organization’s strategic planning process.
MAJOR RESPONSIBILITIES:
Labour Relations:
v Provides leadership on employee/labour relations and human resource issues, including the Collective Agreement, disciplinary matters, grievance and arbitration matters, Ontario labour legislation and regulations.
v Acts as Chair of the Negotiating Committee. Prepare management’s pre-negotiation position documents reviewing labour settlements and trends and making recommendations to senior management on possible strategies.
v Oversees investigations and participates in all grievance and arbitration hearings. Assesses potential risks and brings related issues to the attention of managers, directors, and the executive director, as appropriate. Provides professional and confidential HR advice on potentially sensitive matters.
v Helps staff and members of the management team with respect to all labour relations legislation such as interpreting the Collective Agreement, Employment Standards, Pay Equity, Employment Equity, Workplace Accommodation, WSIB, privacy issues and all other HR policies, ensuring consistency of application across the organization.
Talent Management
v Provides management/supervision for the Human Resources Generalist. Completes an annual performance review and established performance objectives for the next 12 months.
v Oversees the recruitment and selection of all new staff. Manages the organization’s job posting process, develops interview questions, sets criteria for evaluation of candidates, with the assistance of members of the management team.
v Responds to all external job applicants and maintains files of potential candidates for various positions within the organization. Aids managers seeking new hires and ensures that appropriate hire requisitions are completed. Schedules and participates as a member of the interview team for all permanent, internal job postings. Compiles interview result data and notifies successful candidates.
v Liaises with the local community college programs and ensures that the organization has representation on all the applicable Advisory Committees. Initiates applications for special employment programs.
v Meets with, and orients all new employees, to various human resource issues such as salary, benefits, working conditions, health and safety and the Collective Agreement as it relates to hours of work, shift premiums, vacation entitlements etc.
v Acts as an advisor to staff and management on the resolution of workplace problems and the application of sound, people management approaches to issues and challenges on which he/she is consulted.
v Develops, monitors, co-ordinates and implements the performance management system, recognition and reward programs to encourage staff to contribute their skills and abilities to the fullest extent possible in the provision of quality service.
v Works with leadership to develop succession plans for the key positions and then facilitates learning and development opportunities to give identified candidates the opportunities to develop the skills required to succeed when the need requires.
v Prepares formal disciplinary notices and reprimands and delivers same working in concert with appropriate levels of management to ensure appropriateness and equity. Works with the Executive Director in determining appropriate strategies in cases of termination and acts as designate, when required.
Compensation/Benefit/HRIS Administration:
v Monitors and makes annual recommendation to the Executive Director regarding adjustments to the pay grids for management and non-union employees, by participating in various human resource surveys relating to salaries and benefits.
v Administers all employee benefit programs including medical, dental, group life, long-term disability, union and RRSP pension plans, and other employee perks. Provides assistance and advice to employees on their benefit package and assists in troubleshooting problems on behalf of all staff members.
v Negotiates, liaises, and conducts benefit plan reviews securing quotations from benefit carriers and pension consultants to ensure the delivery of the best quality of service while ensuring benefits that are cost effective for both the staff and the organization.
v Maintains all records with respect to employee benefit programs including enrolment of staff members in all benefit programs, tracking of employees’ beneficiaries, reporting any changes in relevant data etc. Prepares monthly benefit program billings for submission for payment and submits electronic data changes to benefit carriers.
v Oversees the Employee Assistance Program and ensures ease of access for all employees and arranges for information sessions as required.
v Maintains and oversees the Human Resources Information System which includes, new employee enrolment, position changes, transfers, personal data changes, all salary changes, all employee training records, benefit records, tracking of performance management data. Handles all administrative tasks associated with termination of employees.
v Maintains all confidential employee personnel files and health records and ensure compliance with privacy legislation. Ensures all professional staff are current with their licebces and certifications
Organizational Responsibilities:
v Drafts and updates new policies as identified through legislation and organizational changes and ensures that all Human Resources policies are current and in compliance with current legislation.
v Develops and executes in-house surveys to provide meaningful feedback on staff satisfaction and recruitment and retention.
v Works as an active, effective member of the senior management team and contributes to its work and decision-making process. Participates on both internal and external committees concerned with human resources issues.
v Participates in strategic planning and communicates and collaborates in integrating strategic goals and objectives.
v Generates reports which track departmental and company measurements that support the accomplishment of organizational goals, as required.
v Liase with the legal team to snsure compliance with employment laws, regulations and company policies.
QUALIFICATIONS:
v Community college or university graduate in business administration preferred with a minimum of 5 years’ experience in a management position in the Human Services field. Certified Human Resources Professional/Leader (CHRP/L)
v Knowledge and demonstrated experience in labour relations activities: issue resolution, grievance process and grievance handling, arbitration process, negotiations, union-management relationships/dynamics.
v Strong program and policy development skills in order to develop human resource programs, initiatives and policies.
v Conflict resolution and problem-solving skills to work positively with managers and directors, employees and union representatives.
v Demonstrated proficiency using MS Office products and other software and experience with Human Resources Information Systems.
v Sound understanding of the Workplace Safety & Insurance Act, Employment Standards Act, Labour Relations Act, Pay Equity legislation and Occupational Health & Safety Act.
WORK ENVIRONMENT:
Works in an office environment Monday-Friday for 7.5 hours per day.
Flexibility in work hours is required as some meetings will require attendance outside of normal business hours.
CONTACTS:
Frequent interaction with management, staff, and union representatives. Regular contact with various supplies of HR services provided by a 3rd party.
Job Type: Full-time
Pay: From $72,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Schedule:
Education:
- Bachelor's Degree (preferred)
Experience:
- Human resources: 3 years (preferred)
Work Location: In person
Application deadline: 2024-08-09
Expected start date: 2024-09-09
