What does a great Production Support Tech II do?
A Production Support Tech II is tasked with the critical job of quality control inspection, electronic functional testing, reprogramming, cleaning, packing the point of sale (POS) equipment. We ensure the reliability of POS equipment that is vital to our merchant’s daily success of handling final transactions. This role is critical in the functionality and reliable operation of our point of sales products. The terminals we touch are sent to merchants across the country that are used by consumers for the purchase of various products and services. There is also expectation of assisting in other areas as the need to prioritize business needs shifts. You will be adaptable in supporting other areas of the business to advance team goals!
You can look forward to:
We work hands on with (POS) equipment every day. Complete training on all assigned equipment to ensure you have knowledge to test equipment for problems with some assistance. Download, configure and test all units according to set procedures while also inspecting for cosmetic failures. Fully erase any old program stored and download appropriate test program into unit and fully test functionality of unit as needed. Document all units into repair tracking system and report any informational discrepancies between the unit and its associated paperwork. Work within quality control standards; maintain a neat, clean and orderly workstation adhering to all safety standards. Evaluate the quality control examination of the equipment prior to the next process level. Responsible to receive broken or dysfunctional units and restore back to their full operating and functional purpose. Participate in opportunities to work special projects and duties as assigned. We are responsible to use written procedures, and support other areas and functions as needed.
Basic qualifications for consideration:
High School Diploma or equivalent
1 year working knowledge
1 year Strong computer software and hardware skill
Component Identification Ability required
Ability to lift up to 20 lbs. throughout day, up to 50 lbs. occasionally
Ability to stand and sit for entire shift
Basic PC skills to communicate through email and read spread sheets
Can communicate in English proficiently
Available to work between the hours 8:30am - 5:00pm shift
Preferred qualifications for consideration:
1 year Electronics or computer/tablet repair/assembly experience
Prior production, assembly line or warehouse experience
Prior experience working with electronic devices
Prior experience with ISO 9001 quality processes
Following written policies and procedures
Learn more about Fiserv:
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us.
We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet