The Hotel Grand Pacific is looking for a Guest Services Agent to join our team in a permanent role. An independent luxury property located on Victoria’s beautiful inner harbour, we offer a more personalized experience focused on guest satisfaction. The chosen candidate will use their friendly personality and exceptional customer service skills to help operate and maintain an efficient front desk.
This is an excellent opportunity for anyone with previous front-desk experience in a hotel.
Description of Duties:
· Organize and maintain an effective front desk area
· Maximize hotel occupancy and average daily rate
· Provide five-star service to guests
· Accurately collect and record information
· Perform accurate and efficient accounting procedures
· Protect guest privacy
· Ensure guest satisfaction and overall positive experience
Qualifications and Abilities:
· At least 1 year of front desk or reservation experience in a 4-star or luxury full service hotel property
· Previous experience with Opera software
· Post-secondary training in Hospitality/Tourism Management is an asset
· Professional, welcoming, enthusiastic, and conscientious attitude
· Exceptional attention to detail
· Clear and effective verbal & written communication skills
· Proven accounting skills (experience handling cash transactions)
· Second language is an asset
· Available to work more than 30 hours per week
· Available for evening and weekend shifts as required
Why Choose Us?
· Friendly community environment
· Discounted gym membership
· Discounted employee parking
· Excellent employee meal program
· Food discounts in both our Café and Pacific Restaurant
· Friends and family hotel rate (Employee rate also available at other Preferred Hotels)
· Other industry discounts
· Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
· Employee recognition & referral program
· Treat days, employee events and an annual employee party
· We are an equal opportunities employer and value diversity and inclusion in our team.
*We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada.*
Pay: $23.69-$26.92 per hour
Benefits:
- Discounted or free food
- On-site gym
- On-site parking
- Store discount
- Wellness program
Ability to commute/relocate:
- Victoria, BC V8V 1X3: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- hotel: 1 year (preferred)
- Front desk: 2 years (preferred)
- Opera software: 1 year (preferred)
Work Location: In person
