Adoption Counselor
Regina Humane Society
Regina, SK
Positions: Adoption Counselor
Reports To: Life Saving Coordinator
Type: Permanent
Hours: Full Time

Essential Duties and Primary Job Purpose
Under the direction of the Life Saving Coordinator, the Adoption Counselor position is
responsible for many of the day to day operating procedures governing the adoptions and
placements of animals and other front office procedures. They are also responsible to assist in
Lost & Found/Receiving Dept. duties and provide coverage as needed.

Representative Tasks and Major Responsibilities
In accordance with RHS’s objectives, philosophies and policies and procedures, the Supervisor

of Animal Care position is responsible for the following:
1. Adoptions

 Processes adoptions and explains in detail the policies and procedures of the RHS
 Enters adoption information into the RHS database
 Maintains a pleasant and courteous manner with the perspective adopter
 Maintains a professional working relationship with our pet store partners and

rescue/foster volunteers
 Responsible for adoptions both on and off site including; meeting adoption goals,

ensuring quality customer service and accurate record keeping
 Maintains internet websites to reflect daily availability of animals, including detailed

biographies and appealing animal photographs.
 Coordinates the placement of animals at satellite locations. Prepares animals for

transportation to offsite facilities in a timely and safe manner. Through regular site visits,
monitors health of the animals on an ongoing basis and ensures appropriate
documentation on placement. Maintain professional and courteous relationships with
retail staff at these locations.

 Provides high quality customer service to people who visit or call RHS. Monitoring the
activity on the adoption floor regularly and assisting as needed. Resolving problems and
addressing any customer dissatisfaction.

 Responsible for showing animals for adoption, performing pet meets, answering phones,
and greeting the public coming into the shelter.

 Responsible for daily enrichment of animals to ensure physical and mental well-being
 Assist in assessments of animals to determine adoptability
 Other duties as assigned

2. Administrative Responsibilities

 Represents the RHS in a professional manner
 Deals with the public as a humane educator
 Answers and directs incoming calls to the appropriate personnel
 Greets the public, respond to questions, and direct the public to the appropriate

Departments
 Assists Life Saving Coordinator as required in placement of animals to rescue, foster

care, or other adoption programs

Regina Humane Society Adoption Counselor Job Description 1

 May be required to receipt all adoptions, saleable items and donations
 May be required to ensure cash is balanced daily, maintains float for the next day's

operation and secures the safe
 Other duties as assigned

3. Lost & Found/Receiving Duties

 Incoming animals examined to determine breed/species/age/sex/tattoo, possible health
issues or signs of distress.

 Administration of vaccinations and other intake treatments as required.
 Responsible for ensuring all incoming and outgoing strays are entered, updated

promptly and accurately.
 Continually strive to increase the number of strays returned to owner.
 Administration for all incoming and outgoing animals is being completed accurately and

in a timely manner.
 Maintain RHS facilities and equipment.
 Working with Cremation Services, ensure timely contact is being made with pet owners

concerning urn purchase and disposition.
 Receives payment for fees and services.

3. Overall Shelter Vision and Operations

  • Will support and promote the vision and strategic plan of RHS
  • Ensure positive public relations and customer service practices
  • Will work with coworkers to foster an enjoyable and team environment
Work Contacts
This position interacts and collaborates with all levels of the organization, including entry level
staff members, peers in other departments, executive team members, representatives from
external agencies, the general public and volunteers. Contact and communication is carried out
through face to face, telephone and electronic interactions. Communication must be clear,
understandable, positive, professional and respectful in all circumstances.

Working Conditions

 Work is performed concurrently in an office and animal shelter environment, with
required attendance at offsite venues. Ability to stay standing or active during entire shift
if required. Occasional exposure to various outdoor conditions.

 Frequent driving on public streets, under a variety of traffic conditions.
 Work performed both in and out of shelter requires lifting, bending, stooping, pushing

and other strenuous activities. Must be able to lift a maximum of 50 lbs.
 Interaction with children, adolescents and adults from the general public is frequent and

requires respectful, empathetic and professional behavior at all times.
 Frequent exposure to computer video terminal and computer peripherals.
 Work days are 8 hours and may be assigned. Work schedules are flexible depending on

the needs of the organization. All staff may be requested to work evenings and weekend
shifts for special events or programming.

 Exposure to potentially aggressive, unruly and sick, diseased and parasite infested
animals and infectious fluids and materials.

 Exposure to chemical cleaners.
 Required to wear a uniform while on duty.
 Environment can be noisy, odorous and stressful, both physically and emotionally.

Regina Humane Society Adoption Counselor Job Description 2

Education, Training and Competencies
To perform this job successfully, an individual must be able to perform each essential duty and
task satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required.

  • Candidates with animal behavior and handling knowledge, customer service skills,
Shelter Buddy data base experience and an overall knowledge of shelter operations and
goals will be preferred.

  • Strong interpersonal skills. The ideal candidate for this job would be personable,
outgoing, patient, professional, and able to get along well with a variety of people.

  • Excellent written and verbal communication skills
  • Strong organizational skills, with demonstrated ability to prioritize, multi-task and meet
deadlines are required.

  • Computer and internet savvy. Proficient in the use of Microsoft Office tools as well as
photography experience and knowledge of photo editing programs an asset

  • Must be comfortable working with many breeds of dogs and cats and willing to acquire
animal behavior and handling knowledge and experience.

  • Maturity, good judgment and a professional appearance.
  • The ability to remain pleasant and calm even in stressful situations.
  • The ability to turn people down, firmly when necessary, without becoming aggressive or
unpleasant.

  • Employees required to work evening, holiday and weekend shifts
  • Physical strength and agility to lift heavy animals, equipment, and supplies.
  • Possess a valid Driver’s License
Regina Humane Society Adoption Counselor Job Description 3