Business Systems & Sales Coordinator
Join the UltraDeck Team
This position is ideal for someone who enjoys the intersection of customer service, technology, sales, and continuous process improvement.
UltraDeck is one of North America's leading custom marine flooring manufacturers. Every floor we build is custom-made for each boat, and our customers expect exceptional service from the very first phone call.
We're looking for an organized, detail-oriented professional who enjoys helping customers, thrives in a fast-paced environment, and is excited about using technology to continually improve how a business operates.
This is not a typical front desk position. You'll become one of the primary contacts for our customers while helping manage and improve the systems that keep our company running efficiently.
What You'll Be Doing
- Provide outstanding customer service by phone, email and in person.
- Learn our products inside and out so you can confidently educate customers.
- Prepare quotations and assist customers in selecting the right products for their projects.
- Guide customers through the ordering process from initial inquiry to completed sale.
- Manage customer information and sales activities within our Zoho One ecosystem.
- Help improve and optimize our Zoho workflows, automations and processes as our business grows.
- Coordinate with production to ensure customer expectations and manufacturing timelines are aligned.
- Process invoices, payments and customer documentation.
- Assist with shipping coordination and project administration.
- Work closely with the Operations Manager to keep daily operations running smoothly.
About You
You are someone who:
- Has exceptional attention to detail.
- Loves learning new software and figuring out better ways to do things.
- Is highly organized and can manage multiple priorities without sacrificing accuracy.
- Communicates professionally and confidently with customers.
- Is comfortable explaining value rather than competing on price.
- Enjoys solving problems and taking ownership of projects.
- Can work independently while being an important part of a close-knit team.
- Is dependable and looking for a long-term career.
Technology
Experience with CRM or ERP software is considered a major asset.
We use the Zoho One suite extensively, including multiple integrated applications that work together across sales, operations, customer service and accounting. While previous Zoho experience is beneficial, we're equally interested in candidates who are comfortable learning complex software and helping improve business systems over time.
Our Philosophy
At UltraDeck, we believe exceptional quality, knowledgeable service, and an outstanding customer experience are always worth the investment.
Our products are custom-built, and great custom work takes time. We believe every customer deserves honest advice, expert guidance, and a product built to the highest standards.
Our goal is for every customer to leave feeling they received the most knowledgeable information available, exceptional service throughout the process, and a finished product that exceeds expectations.
If you're someone who takes pride in doing things right the first time, enjoys helping people, and wants to work for a growing company that values quality over shortcuts, we'd love to hear from you.
Communication Expectations
This role requires excellent spoken and written English, as you'll be providing detailed product consultations, preparing quotations, and communicating with customers by phone and email throughout the day.
Preferences
Preference will be given to candidates who currently reside within commuting distance of Vernon, BC
Job Types: Full-time, Permanent
Pay: $25.00-$32.00 per hour
Benefits:
- Casual dress
- Company events
- On-site parking
- Paid time off
- Store discount
Ability to commute/relocate:
- Vernon, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Which business software have you used?
Experience:
- customer-facing office or sales role: 1 year (required)
- worked working with CRM or ERP software: 1 year (required)
Work Location: In person
