Technical Writer
Montréal, QC
About us:
Insurity is one of the largest property and casualty insurance technology and services providers with more than 700 employees and 250 clients. With more than 30 years of domain expertise, we have combined a deep understanding of the insurance business and technology expertise into a singular focus: empowering our clients with innovative and flexible technology that allows them to meet their business goals and offer a simplified insurance experience.

We are currently looking to fill the following position in our Montreal office:

Technical Writer

As a Technical Writer, you will be responsible for:
Maintaining, updating and creating new technical materials including; online user guides, release notes and technical documentation pertaining to our software applications as required.

In addition to developing strong client and internal reference tools, you will also be responsible for contributing ideas towards the growth and evolution of our products and processes.

This is an exciting opportunity to join a bright and talented team in providing innovative solutions to our clients at a high-performance level.

What you’ll be doing:
Support technical writing of Software documents, including client-facing technical guides;
Develop and maintain all documentation such as user guides, administrator guides and online help files;
Support creation of Release Notes, Quick Start Guides and New Functionality Manuals for major and minor releases, as needed;
Interface with Senior/Lead Technical Writers to create, report and deliver against project plan working within our existing development cycle;
Work with SMEs to understand documentation requirements to produce high-quality results;
Work with the various teams (onsite and remote) to maintain documentation after delivery of changes or updates;
Maintain technical and visual consistency across training and technical documentation.

What you’ll need:
A Bachelor’s degree with a concentration in Computer Science, Computer Engineering, Communications, or equivalent professional experience;
1-3 years of recent experience developing technical documentation; in Software or Insurance environment preferably;
Impeccable writing skills in English;
Insurance Industry experience preferred, but not mandatory;
Excellent organizational, analytical and time-management skills with the ability to multi-task;
Ability to convey complex information in concise, user-friendly language;
Ability to work with subject-matter experts to gather key information;
Ability to analyze and understand product features, technical specifications and user interfaces in order to produce clear documentation.

Technical Requirements:
Proficient Computer skills; including MS Office (Word, Excel and PowerPoint);
Experience with Flare, TFS or GitHub an asset.

Additional Skills and Attributes:
We require someone who has the end-users’ best interests at heart. The end-users are clients, but they are also internal staff who rely on the documentation as a go-to source for complete and accurate information about our systems;
You should be someone who is committed not only to understanding our existing processes but to improving them on an ongoing basis. You will find new ways to improve our deliverables with time and as the industry changes;
You have strong research, listening and interpretive skills;
You grasp technical data and are able to restate that information in a clear and concise manner that has the end-user in mind;
You are inquisitive: you don’t just write down what you hear – you ask why and how;
You have a high degree of tenacity and persistence to complete tasks on schedule;
You perform well under pressure. You understand that software changes are made even after you have completed your documents; you roll with that and make the necessary adjustments and additions;
You are cooperative and contribute to the team. But you also work very well independently;
You are engaged and passionate about learning new software.

What you’ll get:
Cool Environment | Collaborative Culture | Competitive Salaries
Flexible Hours | Growth Opportunities | Generous Time Off
Day 1 Insurance Coverage | RRSP Matching | Great Location
Does Insurity sound like the right place for you? If yes, then submit your application today for immediate consideration.

Thank you for your interest in Insurity; only those candidates selected will be contacted.