We are a growing company, currently seeking dedicated, adaptable individuals to join the Plastic Dress-Up Ltd. / Engravers Depot Inc team. Plastic Dress-Up Ltd is a leading supplier of trophy components and awards to a dedicated dealer network across Canada. With the acquisition of Engravers Depot Inc. in November 2018, we are now the exclusive Canadian distributor for Gravotech engraving materials, rotary and laser engraving machines and accessories supporting the industrial sector across Canada.
The CSR will respond to customer inquiries and resolve customer concerns with minimal supervision. This position will require strong communication and problem solving skills in both French and English.
Qualifications:
· Three years+ customer service or related experience
· Ability and skill to up sell
· Ability to work both independently and as part of a team
· Ability to work well under pressure along with excellent oral and written communication skills
· Accepts additional responsibility willingly
· Capable of handling RFQ’s and processing PO’s
· Computer literate with skills in MS Office programs
· Demonstrates professionalism and presents a positive image of the company
· Demonstrates responsiveness and sense of urgency when dealing with customers
· Excellent verbal and written communication
· Flexible to schedule changes when necessary
· High school diploma or GED required
· Makes good decisions, works independently and with minimal supervision when required
· Shows initiative (Problem Resolution)
· Strong listening and interpersonal skills, with the ability to develop and maintain effective working relationships
· Strong organizational skills with the ability to handle multiple tasks and able to analyze problematic situations for our customers
Responsibilities:
· Uses resources and support systems to investigate, analyze and resolve outstanding issues to achieve customer satisfaction
· Develops customer relationships by phone, written correspondence, fax or email
· Accepts ownership of individual results including maintaining process and call center quality standards
· Responds to internal/external inquiries regarding order entry, order status, returns, product and warranties
· Acts as liaison between the customer and company directive
· Ability to resolve outstanding matters
· Demonstrates responsiveness and a sense of urgency when dealing with customers with the demonstrated ability to resolve outstanding issues
· Provides general product knowledge/features and benefits of company products.
· Order Entry, RMA’s, Credits, Quotes
· Other duties as assigned.
Job Type: Full-time
Benefits:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
- Call center: 3 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
