Warranty Clerk
Location: Brampton, ON
Department: Service
Reports To: Service Manager / Fixed Operations Manager
Join Our Team
Attrell Auto Group is seeking a detail-oriented and organized Warranty Clerk to join our Service Department. The successful candidate will play a key role in ensuring manufacturer warranty claims are processed accurately, efficiently, and in compliance with manufacturer and dealership standards.
If you have strong administrative skills, enjoy working in a fast-paced environment, and have experience with automotive warranty administration, we encourage you to apply.
What You'll Do
Warranty Administration
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Prepare, submit, and monitor manufacturer warranty claims accurately and within required timelines.
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Review repair orders to ensure all warranty documentation is complete and meets manufacturer requirements.
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Verify labour operations, coding, technician stories, diagnostics, and supporting documentation.
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Correct and resubmit rejected or returned warranty claims.
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Monitor warranty receivables and follow up on outstanding claims to ensure timely reimbursement.
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Investigate payment discrepancies and resolve warranty-related issues.
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Analyze warranty trends and identify opportunities to improve claim accuracy and reimbursement.
Documentation & Compliance
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Maintain complete and accurate warranty files for audit purposes.
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Ensure repair orders contain all required customer signatures, technician notes, diagnostics, and supporting documentation.
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Stay current with manufacturer warranty policies, procedures, recalls, and program updates.
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Ensure compliance with dealership policies and manufacturer standards.
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Assist with manufacturer warranty audits and internal compliance reviews.
Administrative Responsibilities
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Complete administrative paperwork accurately and on time.
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Maintain organized electronic and paper warranty records.
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Upload and maintain warranty reports and service documentation.
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Assist in improving administrative processes and workflow efficiencies.
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Maintain a clean, organized, and professional workspace.
Reporting & Financial Responsibilities
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Track warranty receivables and outstanding claims.
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Prepare weekly and monthly warranty reports for management.
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Monitor aged receivables and assist in resolving outstanding balances.
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Support Accounting with warranty reconciliations and reporting.
What We're Looking For
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Previous automotive warranty administration experience is considered an asset.
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Knowledge of dealership service operations and manufacturer warranty processes.
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Strong organizational skills with exceptional attention to detail.
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Excellent time management and the ability to prioritize multiple tasks.
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Strong communication and interpersonal skills.
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Proficiency with dealership management systems (DMS), manufacturer warranty portals, and Microsoft Office.
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Ability to work independently while contributing positively to a team environment.
Why Join Attrell Auto Group?
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Join a respected, family-owned dealership with a strong reputation for customer service and employee development.
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Work in a supportive and collaborative environment.
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Opportunities for ongoing training and professional growth.
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Competitive compensation and benefits package.
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Be part of a team committed to operational excellence and continuous improvement.
General Expectations
The successful candidate will:
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Demonstrate professionalism, integrity, and confidentiality.
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Maintain excellent attendance and punctuality.
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Follow all dealership health and safety policies and procedures.
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Report workplace safety or operational concerns promptly.
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Maintain a professional appearance and positive attitude.
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Perform additional duties as assigned to support the Service Department and dealership operations.
If you are organized, detail-oriented, and committed to delivering accurate, high-quality work, we invite you to apply and become part of the Attrell Auto Group team.
