Youth Job Connection Mentor
Durham Region Unemployed Help Centre
Durham Region, ON

POSITION SUMMARY: Conducts outreach to relevant youth serving community partners to promote and encourage referrals into the Youth Job Connection Program (YJC). Conducts intake and provides information on program benefits and expectations. Determines youth’s suitability and level of commitment to complete all three components of YJC. Provides on-going case-management, support, mentorship and direction to YJC participants during in-class and up to a year of activity throughout the program. Offers support to YJC facilitator in all aspects of the YJC program including relief facilitator and case-management particularly in assisting youth in exploring and developing a career path. Maintains case notes including recording participation during on-site pre-employment training. Develops service plans based on assessment of essential skills and barriers to employment identified during intake and service participation



  • Conducts outreach to youth serving community partners to promote YJC
  • Ensures sufficient numbers of eligible and suitable participants (10-12 youth completed at least one counselling session) for each 3-week YJC session to ensure targets are met and/or exceeded on a monthly, quarterly and annual basis.

Based on referrals and recommendation from DRUHC employment counsellors, conducts intake and provides initial information on YJC program benefits and expectations.

  • Case conferences with in-house employment counsellors to support mentorship and employment pathway process. Brings any discrepancies to program manager
  • Creates resumes during initial program intake
  • For individuals assessed as not suitable for the program, provide referral back to in-house counsellor or referral to other, more suitable programs/ services including: on-site Employment Ontario Employment Services and other community services
  • Enters client information and service plan into EOIS-CaMS
  • Work with participants to develop mutually agreed upon employment service plan that will outline the participant’s activities required to complete the program and achieve short-term and long-term goals
  • Fully understands and complies with ministry requirements and expectations as set out in the program guidelines, training materials and agreements

Mentorship and Job Retention:

  • Provides non-judgmental supportive coaching/ mentoring to YJC participants throughout the program. Identifies and brings matters of concern to program manager, e.g. suspected drug/other abuse, homelessness, etc.
  • Assists YJC participants in the creation of service plan for development of essential skills, addressing identified employment barriers, etc.
  • Provides job retention support and follow-up as required


  • Facilitates workshop in the absence of the designated facilitator and/or assist with facilitation when needed including during lunch breaks
  • Ensures snacks are available for each session

Reporting and Follow-up:

  • Ensures progress reports, paperwork, case file notes are completed and submitted within required time frames
  • At exit, collect and report on program data as requested by MAESD
  • Conducts an exit interview with each participant
  • Follow-up with each YJC participant at 3, 6 and 12 months following their exit from the program to determine and report on the participant’s current status
  • Offer participants Education and Work Transition Supports (EWTS) that are community-focused and will help to bridge early transitions from the YJC program to employment or further education
  • Document and record EWTS client activity

Other Duties:

  • Understands all client information is ‘confidential’, the importance of maintaining client confidentiality and all agency matters during work and personal hours and maintains and protects confidential information at all times including when employment with the agency ends
  • Performs other tasks as assigned by senior management


Knowledge and/or training in:

  • Understanding and empathy for the barriers facing marginalized youth including; poverty, homelessness, low level of education and literacy, limited or no-labour market experience, lack of motivation and self-esteem, etc.
  • Outreach strategies and follow-through; identifying and connecting with youth serving community partners on a regular basis


  • Exceptional presentation and interpersonal skills
  • Strong communication skills – both written and verbal
  • Experienced and knowledgeable in intake, assessment, counselling,
  • Proficient in Microsoft Office
  • Strong assessment and report writing abilities
  • Strong leadership, coaching and mentorship skills
  • Ability to effectively serve as an advocate and coach when required

Ability to:

  • Multi-task, problem-solve, use creativity and adapt to change
  • Work well in a team and independently with minimum supervision
  • Work well with marginalized youth including LGBTTQ, Aboriginal, diverse social, cultural and economic backgrounds, youth with mental and physical health barriers and youth with a background of involvement with the law and courts
  • Easily establish an effective rapport with youth and maintain a professional mentor relationships during all connections with youth

Minimum Qualifications:

  • University Degree in the Social services or related field
  • Experience in the social services field
  • Outstanding interpersonal, organizational, time management and team-building skills
  • Valid driver’s license with $2 Million liability coverage and regular access to a vehicle

Personal Characteristics Required

  • Behave Ethically: Understand ethical behaviour and business practices and ensure own behaviour and the behaviour of others are consistent with these standards and align with the values of DRUHC.
  • Build Relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of DRUHC.
  • Communicate Effectively: Speaks, listens and writes in a non-judgmental, supportive and professional manner using appropriate non-bias or assuming language. Ability to be assertive when required.
  • Focus on Client Needs: Anticipate, understand, and effectively respond to the needs of marginalized youth to meet or exceed their expectations within DRUHC parameters.
  • Foster Teamwork: Work cooperatively and collaboratively with DRUHC team members to set goals, resolve problems, and make decisions that enhance customer service and organizational effectiveness.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and take appropriate actions which are timely and in the best interests of DRUHC. Understand when to bring matters to peers &/or management
  • Organization/Plan: Maintain and organize working area, materials, files, set priorities and monitor progress.
  • Solve Problems: Assess problem situations, identify causes, gather relevant information, generate possible solutions, and make recommendations and/or resolve the problem including advising management when warranted.

Job Type: Full-time


  • Bachelor's Degree (Required)


  • G Driver's License (Required)