Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Position Overview:
Join us as a Customer Service Representative in our Supply Chain team to bring products from our distribution centres to nearly 2,500 grocery and pharmacy retail stores nationally, and ultimately the homes of millions of Canadians. Reporting to the Sr. Manager, Supply Chain you will collaborate with Store employees to responds to telephone and email inquiries regarding store level marketing and logistics issues. At Loblaw, we put the customer at the center of everything we do and our Customer Service Representatives but the Stores at the center of everything they do.
What you’ll do:
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Respond to calls and emails to provide first level customer service for stores, resolves issues working within the Call Centre Key Performance Indicators (KPI’s) and escalates issues to the appropriate person or department.
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Utilize internal tracking systems to track calls and emails.
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Identify recurring issues to determine and document possible solutions and assist with resolutions.
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Collaborate with internal departments to resolve issues with focus on service level agreements.
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Maintain knowledge regarding current marketing programs, Distribution Centre issues, and Shoppers Drug Mart and Pharmaprix Customer Service initiatives to provide insightful responses.
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Work flexibly, including some weekends and statutory holidays.
What you’ll need:
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Work experience in supply chain, retail operations, distribution and/or completion of Secondary School.
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Detail oriented with good time management skills.
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Ability to communicate with empathy and respect in a clear and concise manner with colleagues across the business including senior leaders.
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Ability to work well independently and also collaboratively with people to solve problems.
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Ability to problem solve and make connections of inter-related work process to find solutions.
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Experience with Microsoft office suite: Word, Excel, Outlook and PowerPoint to produce reports, documentation and presentations.
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Knowledge of logistic procedures in a retail call centre environment.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
