Want to make the transition from retail but remain in the service industry? Please apply to this opportunity to become a Test Center Associate for Prometric.
We offer the following:
Nine Paid Holidays Off annually
No selling or quotas
Office setting environment
No inventory, stocking, floor moves or overnight shifts!
We are seeking:
Strong Customer Service Skills required
Retail Store/Big Box a plus
Address: 8944 182nd Street NW Edmonton AB, Canada
Part Time - Hours Will Vary
Schedule: Site may be open Monday through Saturday 7am to 8pm. Saturday availability required. Occasional evening hours required. Very rarely, Sunday hours.
Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.
Ensure every candidate receives a fair test
Represent Prometric's vision, mission and values
Ensure your test center provides a best-in-class and comfortable testing experience
Permit only eligible candidates
Safeguard the test center from misconduct
Maintain and apply expert knowledge of test center policies, practices and procedures
Greet examinees and verify identification
Register and prepare candidate scorecards
If applicable, digitally scan and record candidate fingerprint identification
Continuously monitor candidates as they complete exams
Resolve or report candidate issues with urgency
Secure all computer software in the test center at all times
Reboot computer servers and reset passwords as necessary
Report any occurrences outside company guidelines to corporate management
Ability to be flexible with scheduling based on Prometric capacity requirements
High School Diploma required, college experience a plus
One to two years customer service-related experience required
Ability to communicate with candidates effectively and with professionalism and authority
Ability to write detailed reports and correspondence
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
Familiarity with computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
Capable of lifting up to 40 pounds
Ability to remain in a stationary position for extended periods of time while administering exams
Ability to perform periodic walk-throughs
Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
Frequently positions self to maintain computers in the lab & office setting; including under the desks and in the server closet
To preview this job, watch our video prior to applying: https://vimeo.com/74953443
For more information, please visit www.prometric.com
Prometric is an Equal Opportunity Employer: Disability/Veteran