Responsibilities:
- Operational Support: Manage operational tasks for hosting client applications in the Government Services' Shared Utility Service (SUS), including incident intake, service request fulfillment, and configuration management.
- Middleware Expertise: Support and provide expertise in middleware services and technologies, including WebSphere and cloud services for 200+ Java applications.
- Project Coordination: Lead initiatives with technical and business stakeholders, simplifying complex technical concepts for non-technical audiences.
- Service Management: Implement ITIL best practices for incident and change management, analyze operational data, and optimize processes.
Qualifications:
- Technical Skills:
- Proficient in IBM WebSphere Application Server NDM and Liberty, IBM DataPower, and deployment automation (Urban Code Deploy).
- Experience with middleware monitoring tools (ITCAM, Dynatrace) and cloud technologies (OpenShift, Kubernetes, Ansible).
- Familiar with secure file transfer protocols and Ceph storage.
- ITIL Experience: 2+ years managing incidents and changes using tools like Remedy/eSMT.
- Systems Administration: 2+ years with Oracle Solaris and Red Hat Enterprise Linux (RHEL), including middleware environments.
- Reporting & Analysis: Proficient in reporting tools (e.g., PowerBI) and Microsoft Office for data analysis.
- Communication Skills: Strong verbal and written communication, with excellent problem-solving abilities.
- Public Sector Experience: Experience in government environments (preferred).
Must-Have Skills:
- IBM WebSphere Application Server NDM and Liberty
- IBM DataPower
- Urban Code Deploy
- Middleware Monitoring Tools (e.g., ITCAM, Dynatrace)
- Cloud Technology (OpenShift, Kubernetes, Ansible)
- ITIL Incident and Change Management Experience
Job Types: Full-time, Permanent
Pay: $20.00-$25.00 per hour
Experience:
- Urban Code Deploy and Urban Code Velocity: 1 year (required)
- Middleware Monitoring tools e.g. ITCAM, Dynatrace: 1 year (required)
- Cloud technology including OpenShift, Kubernetes and Ansible: 1 year (required)
- ITIL: 1 year (required)
- Middleware Support: Oracle Solaris (Sun Solaris) , RHEL: 2 years (required)
- IBM WebSphere Application Server NDM and Liberty: 2 years (required)
- IBM DataPower: 2 years (required)
Work Location: Hybrid remote in Toronto, ON M5V 1R5